ServiceNow Business Analyst

At OneSpan, we're reimagining trust to help businesses to thrive by enabling secure, compliant, and frictionless digital agreements and transactions. Across the globe, we are trusted by global enterprises, including more than 60% of the world's largest 100 banks, to enrich their customer experience and mitigate threats today, while preparing to take full advantage of what's coming tomorrow. With a bold vision and an ambitious opportunity ahead of us, we are looking for creative thinkers and fearless ideas that will disrupt our industry. 

OneSpan is looking for a ServiceNow Business Analyst to join our team.  This position is open to candidates who have their residence in Belgium as we require the person to be at the office once or twice per week.

The ServiceNow Business Analyst is responsible for continuously improving the ServiceNow platform, supporting mostly customer services, professional services, and R&D. The candidate will focus on understanding business processes and requirements and translate these into optimal solutions on the ServiceNow platform.

You Will:

• Develop a thorough understanding of the requirements of the business stakeholders and translate these into optimal solutions, according to industry best practices and based on detailed knowledge of ServiceNow
• Write stories, with acceptance criteria and functional test, and prioritize these with the business stakeholders, in accordance to agile best practices. Configure the ServiceNow platform to improve and automate business processes
• Assist the business with the development of reports and dashboards, including the use of Performance Analytics.
• Triage and support issues from users on the ServiceNow platform and related applications and modules
• Manage 3rd party service provider and maintain ServiceNow environment, including timely patching, cloning and upgrades
• Document workflows, configuration documents, user instructions and release documentation
• Perform and document test scenarios and provide evidence on proper system testing before program or configuration changes are ready for testing by the users and released for production. This includes utilizing ServiceNow’s Automated Test Framework (ATF).
• Work closely with business stakeholders and suppliers to improve company performance
• Assist the business applications team with operational support on other related cloud-based applications and integrations

You Will Have:

• ServiceNow Certifications
• 5 - 10 years of relevant work experience within business process engineering
• Experience with the following ServiceNow Modules is a must have: ITSM, SPM & CSM
• Experience with system configuration, scripting, UI/form/view creation
• Knowledge of process and data modeling techniques
• Capable of translating business needs into concrete technical solutions
• Experience with business applications in the cloud
• Excellent communication skills both written and verbal - writing job instructions, system documentation, change requirements, test scenarios and results for different target groups (IT colleagues, business users, auditors)

Nice To Haves:

• ServiceNow Product Owner 

At OneSpan, we challenge the now by thinking ahead, speaking up, and working together to constantly improve. Everyone is an integral part of our mission, with an equal opportunity to participate and make a global impact. Because we know that real connections are built on autonomy and trust, we always engage with open minds and promote diversity in our thinking and in our culture. The more voices we have represented and amplified, the more we will all thrive, contribute, and drive our industry forward. That's why we encourage everyone to bring their whole self to work and be open to different ideas, new challenges, and new possibilities.