ServiceNow Consultant

ServiceNow Consultant (Freelance) – 12 Months – Antwerp/Belgium

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About the Role

Our client is embarking on a major ServiceNow transformation, driving innovation across ITSM and CSM domains and integrating next-generation AI capabilities. As a ServiceNow Consultant, you’ll play a pivotal role in architecting and delivering scalable solutions that empower organizations to operate smarter and faster. This is a freelance assignment based in Antwerp/Brussels, with a hybrid working model and a minimum duration of 12 months.

Why This Role Matters

This is your opportunity to shape the digital backbone of leading enterprises. You’ll be at the forefront of ServiceNow evolution, solving complex business challenges, optimizing workflows, and pioneering AI-driven enhancements. Your expertise will directly impact operational excellence, customer satisfaction, and the future-readiness of our client’s technology landscape.

What You’ll Be Doing

• Designing, configuring, and developing robust ServiceNow solutions, with a focus on ITSM and CSM modules


• Building applications, flows, UI policies, business rules, and seamless integrations


• Driving the full project lifecycle: from analysis and design to development, testing, and deployment


• Maintaining and enhancing existing modules, implementing new features, and optimizing platform performance


• Realizing integrations via REST/SOAP, MID Server, or Integration Hub


• Contributing to AI-driven innovations, including Predictive Intelligence, Virtual Agent, and Automation


• Ensuring compliance with platform governance, security, and best practices


• Advising stakeholders on ServiceNow best practices and platform evolution

What We’re Looking For

• Minimum 4 to 5 years of hands-on experience as a ServiceNow Developer or Consultant


• Proven expertise with ITSM and CSM modules


• Strong command of JavaScript (client & server), Flow Designer, and APIs


• Experience with integrations (REST/SOAP, MID Server, Integration Hub)


• Solid understanding of ACLs, platform security, and CMDB structures


• Analytical mindset, strong communication skills, and the ability to work independently


• Certifications: ServiceNow CSA (Certified System Administrator) and CAD (Certified Application Developer) are mandatory


• Bonus points for CIS-ITSM, CIS-CSM, CTA, or experience with ServiceNow AI/GenAI functionalities

Language Proficiency

• Fluency in Dutch and English is required


• Knowledge of French is a plus


• French speakers with strong English skills are welcome if willing to work in a predominantly Dutch-speaking team

Other Requirements

• Willingness to be deployed on projects in the Brussels/Antwerp region


• Availability to start as soon as possible


• Commitment to a full-time, freelance assignment (12 months+)


• Hybrid working model: combination of office and remote work

What’s in It for You

• Freelance consultancy assignment in an innovative, professional environment


• Opportunity to work with cutting-edge technologies and AI functionalities


• Personalized guidance and growth opportunities within the project and organization


• Be part of a builder-first community, where your impact shapes the future