ServiceNow Specialist

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a professional ServiceNow Specialist to join our UniQue Brussels team

• Provide 1st line support to project and service delivery managers, ensuring smooth operation and successful completion of projects.

• Support project, service delivery, and resource managers in their day-to-day work with ServiceNow.

• Act as a power user to help ServiceNow users troubleshoot issues before escalation to technical support.

• Support the Institution’s governing committees and senior management in ensuring ServiceNow meets their evolving needs.

• Provide cross-functional support to other business areas in their use of ServiceNow (e.g. Customer Relationship Management).

• Monitor ServiceNow-related incidents in the IT Service Management Tool and address P3SM-related requests as required.

• Supervise project/service creation workflows and configure them in the Enterprise Project/Portfolio Management system (ServiceNow), using appropriate templates.

• Ensure accurate setup of project baselines.

• Maintain a knowledge base with current guidance on optimal use of ServiceNow.

• Keep work instructions and documentation up to date.

• Assess and prioritize ServiceNow enhancements based on user impact (acting as a ServiceNow ‘Product Owner’).

• Support the Head of BSM in triaging and prioritizing Jira tickets related to ServiceNow customization and configuration.

• Collaborate with the technical support team to resolve incidents and implement enhancements efficiently.

• Contribute to continuous process improvements across demand, portfolio, project, resource, and time management.

• Deliver training on ServiceNow modules, especially project management, service management, resource management, and time accounting.

• Support adoption of other ServiceNow modules (e.g., Demand Management, CRM, Service Catalogue) and advise on their integration.

• Develop and implement stakeholder communication plans.

• Perform other duties as required.

What will you be bringing to the team?

• Minimum: Higher vocational training in a relevant discipline with 5 years of related professional experience. Alternatively, secondary education with 8 years of related experience.
• Formal certification in a recognized project management methodology (e.g., PRINCE2 or PMI).
• Certification in the ServiceNow Strategic Portfolio Management (SPM) module.
• Deep functional knowledge and hands-on experience with the ServiceNow SPM module; certification preferred.
• Strong knowledge and experience applying project management methodologies (e.g., PRINCE2, PMI).
• Proficient in the use of Microsoft Office applications.
• Proven experience in developing and implementing new processes and procedures.
• Excellent interpersonal skills with a demonstrated ability to engage effectively with internal and external stakeholders.
• Working knowledge of accounting and finance principles.
• Proven ability to take initiative, adapt to evolving priorities, and work reliably in a high-demand environment.
• Fluent in written and spoken English.

Desirable Qualifications:

• Knowledge of ITIL frameworks and service management practices.
• Experience maintaining web pages.
• Familiarity with Jira software.
• Exposure to Enterprise Resource Planning (ERP) systems such as Oracle or SAP, or experience with enterprise system implementation, business analysis, or IT requirements analysis.

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our  for more information.