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MIM believes the initial sale of our software is just the first step in the journey with our customers. Maintaining a devoted customer base is a core part of our strategy. You will be charged with understanding the current needs of our sites and helping them overcome challenges in their clinical workflow to evolve their use of our products. We are looking for candidates with a strong track record of delivering exceptional results with a patient focus, developing deep & strategic account relationships, and executing strategic account plans.
What You’ll Do
- Collaborate to build and nurture customer relationships, foster a cohesive customer experience, and identify and solve problems before they happen
- Understand departmental processes, how MIM products are installed and used, and various customer roles within their department (ex: Technologists, Radiologists, etc.)
- Develop a clinical and anatomical knowledge base and MIM product expertise in Radiology and Nuclear Medicine
- Recognize and engage customer stakeholders at managed sites to drive the effective utilization of MIM Software products compelling customers to implement new processes and identify opportunities for cross-selling
- Work in a cross-functional capacity across the organization to communicate customer needs and ensure customer follow-up takes place in a timely manner
- Capture customer feedback and interactions in our CRM.
- Report to direct management on current customer activities such as software upgrades, training, proactive customer interventions, and contract renewal
- Provide software training, basic technical support, and new feature presentations to customers over the phone, online, and in person
- Collect on and perform renewals of our customer’s service and maintenance contracts
- As a team member of an international company, you may be required to join meetings outside of normal working hours to collaborate with colleagues in one of our international offices.
What You’ll Need
- 2+ years of account management experience preferably in a clinical setting or 2+ years of clinical experience in Radiology or Nuclear Medicine
- A bachelor’s degree is preferred
- Clearance to work in the EU without further formalities is a prerequisite.
- Highly competent in a multitude of IT capabilities to support business needs including CRM
- Strong communication and interpersonal skills to build lasting connections
- Time management and organizational skills with the ability to multitask
- Proven ability to navigate hospital institutions
- Willingness to travel up to 30%
- French is a plus
What You'll Get
- A full-time employment opportunity with a permanent contract.
- A flying start for every junior, further growth and knowledge sharing for our senior employees.
- Interesting internal training and learning opportunities.
- A hybrid work environment so you can work from home as well as enjoy the office.
- The possibility to buy an additional 10 vacation days as well as many other benefits through our Flex Income Plan.
- An attractive salary in line with experience supplemented with numerous fringe benefits.
- A company car or a mobility budget when first hired
- Hospital insurance.
- Pension saving and long-term illness insurance.
Also, something to consider
- You get your own MacBook Pro or Dell XPS, which you can use to watch Netflix in your spare time.
- You also get your own iPhone or equivalent, with 280GB on us every month.
- You get to choose what time you start, between 7AM and 10AM.
- Thirsty from all the hard work? We've got you covered with our overly filled fridge and endless choices of beverages!
- For coffee lovers: endless fresh coffee beans!
- For the fit freaks: free fruit!For the sweet tooth: too many cookies!
Wait, what does MIM do?
MIM provides medical imaging software to imaging centers, hospitals, specialty clinics, research organizations, and pharmaceutical companies across the globe. Our mission is to enhance patient care by providing tools to support the diagnostic and treatment process so the physician can focus on the patient.
Diversity Equity and Inclusion
MIM is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive culture where everyone can contribute and thrive. We'll encourage, support, and learn from each other’s perspectives. This is both the right thing to do and vital: diverse perspectives fuel innovations that enhance patient care.
Our office is located in Genk, not Brussels.
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