Sr. Inside Sales Representative

The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company’s unwavering commitment to its mission, Safeguarding Global Health®.

Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry. With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year.

Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality. We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies.

JOB SUMMARY:

The Inside Sales person is responsible for a portfolio of Small and Medium Sized customers as well as

the support of the commercial organization as it relates to presales and post-sales activities which aligns our commercial activities with the corporate mission. This position will work independently to secure and contract business from the assigned and target accounts, update sales tracking tools and reports to the Sr. Director of Sales EMEAA.

DUTIES AND RESPONSIBILITIES:

Pre-Sale

• Responsible for all Pre-Sales activities (from first contact over quotation process in line with corporate delegation procedure to deal closing/ signing of the contract) for the assigned portfolio.
• Maintain and expand existing Small & Medium Customer portfolio: sell Sterigenics sterilization and additional and/or related services to existing and new small & medium customers (Stat services, laboratory, validation, consulting)
• Proactively identify/ qualify (new) business opportunities within the assigned portfolio.
• Develop and improve customer relations thru regular / appropriate communications.  Organize / coordinate plant visits for assigned customers.
• Backup for the Sales Coordinator Function.
• Responsible for establishing New Customers in CRM by:
  • Ensuring the new customer profile form is completed.
  • Completing the new product evaluation forms for various technologies
  • Coordinating calls between functional departments
  • Partner with Legal to execute Non-disclosure agreements

Post-Sale:

• Participate in coordination of validation projects involving new or incremental processing volumes in close cooperation with all parties as required.
• Work with both the Legal and Contract and Pricing on quarterly contract renewals, contract schedules, addendums, extensions
• Respond to various customer related questions including but not limited to pricing, quotes, turn times, quality, capacity, contracts and non-conformances.
• Generate quotes to include but not limited to revalidations, engineering runs, Special Service Requests and dose maps.
• Assist in collecting POs with customers after quoting and uploading in CRM in order to start project.
• Evaluate customers with reduced revenue and volumes to identify opportunities.

Additional tasks as required:

• Support the Sales Leader EMEA and account managers in the execution of their job.

EDUCATION, EXPERIENCE & SKILL REQUIRED:

• Bachelor’s Degree in business or other relevant field.
• 1-3 years of sales support experience
• Proactive, self-managed, motivated and responsive.
• Strong written and verbal communication skills in English and Italian, any other European language is a plus
• Excellent organizational skills.
• Ability to communicate with both internal and external customers.

Sotera Health goes to market through its three best-in-class businesses – Sterigenics®, Nordion® and Nelson Labs®. Sterigenics is a leading global provider of outsourced terminal sterilization and irradiation services for the medical device, pharmaceutical, food safety and advanced applications markets. Nordion is the leading global provider of Co-60 and gamma irradiators, which are key components to the gamma sterilization process. Nelson Labs is a global leader in outsourced microbiological and analytical chemistry testing and advisory services for the medical device and pharmaceutical industries.