Support Manager

Job Description:

Cronos Europa is looking for a qualified and experienced Support Manager to join our Team. The successful candidate will play a central role in user support, training, collaborative tool management, and system testing within a large-scale digital environment.

Key Responsibilities:

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  Deliver training, coaching, and support for end users on Information Systems and collaborative tools

  
  


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  Manage collaborative platforms including Confluence, SharePoint, Microsoft 365, JIRA, and SMT

  
  


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  Provide end-user support, access management, and documentation in compliance with ITIL standards

  
  


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  Lead system testing activities (functional and non-regression) and ensure high-quality outputs

  
  


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  Participate in technical working groups, user meetings, and reviews of IT deliverables

  
  


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  Analyze and translate user needs into structured business/user requirements and stories

  
  


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  Support documentation and knowledge sharing across teams

  
  

Required Knowledge and Skills:

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  In-depth knowledge of user support, training, testing, documentation, communication, and IT security

  
  


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  Strong command of ITIL methodology and its practical application

  
  


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  Proven experience with Confluence, SharePoint, SMT, and JIRA

  
  


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  Excellent analytical, facilitation, and communication skills

  
  


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  Fluent in English and French, both written and spoken

  
  


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  Comfortable participating in multilingual, cross-functional meetings

Profile:

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  Bachelor’s or Master’s degree in IT, Business Management, or a related field

  
  


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  Strong understanding of user-centered support models and system lifecycle processes

  
  


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  Ability to work independently and communicate effectively with stakeholders at all levels

• Experience in user training and coaching

• Experience with collaborative tools (Confluence, SharePoint)

• Experience in end-user support and assistance for Information Systems

• Experience in applying ITIL best practices, using user support management tools (e.g., SMT, JIRA), system and non-regression testing, user access management

Why Join Cronos Group?

We offer:

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  A competitive and attractive salary package

  
  


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  Flexible and supportive work-life balance policies

  
  


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  Engagement with high-impact projects in a European institutional setting

  
  


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  Continuous learning and development through tailored training programs

  
  


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  A dynamic and collaborative team culture