Technical Customer Support Team Lead

📍 Location: We operate a hybrid model with 2 days at our fabulous office in the Droneport incubator campus in Sint-Truiden, the rest of the time at home!
📅 Start Date: ASAP
💼 Package: Competitive salary, company car 🚗, optional e-bike lease 🚴, 20 holiday days + 12 ADV days 🌴, Top level of Alan health cover, hospitalisation and group insurance, cafeteria plan, mobile subscription 📱, net allowance plus meal vouchers and Eco Cheques 🧾

Leading a team is rewarding—but do you miss the thrill of cracking complex technical issues and making a real impact for clients?

If you're someone who loves mentoring others and getting deep into product behaviours, system logs, and support tickets, then this is your sweet spot.

We’re looking for a Technical Customer Support Team Lead who can set the bar high—technically and culturally.

You’ll lead by example, jumping into high-priority tickets when needed, coaching your team, and ultimately owning the client experience.

This is your chance to shape a support function that’s not just reactive, but strategic—and crucial to our long-term growth.

🧩 A master planner and coordinator
You manage and prioritize support tasks so everything runs efficiently and within agreed timelines. You also handle the team’s admin and make sure operations run smoothly.

🎯 A motivational coach
You energize the support team (6) to deliver top-notch service and solve customer issues swiftly and effectively. With regular 1-on-1s and growth conversations, you keep everyone focused and inspired.

🛠️ A troubleshooting extraordinaire
You’re the go-to person for challenging customer issues and ensure timely, effective solutions.

🔍 A data detective
You analyze support tickets to spot trends and implement improvements.

💬 A customer satisfaction guru
You keep a close eye on customer happiness and take proactive steps to keep it high.

📚 A knowledge keeper
You make sure documentation is crystal clear and always up to date to support your team daily.

🚀 An optimization wizard
You take our helpdesk tools and processes to the next level — boosting both efficiency and customer satisfaction.