Technical Support & Quality Lead

• Facilitate Onboarding: Set up and manage our "Relu Academy", a learning corner on our platform that shows customers everything Relu can do, kept alive through continuous updates to our knowledge base, the AI bot, and our tutorial videos
• Boost Support: Manage all tickets from customers and set up a system for doing so. This includes automating as many recurring questions as possible by building and maintaining the Knowledge Base, which our AI uses to answer them. Identify recurring / important problems and work with the right team member to fix them, and keep these customers in the loop throughout.
• Guarantee Quality: Test new and existing features before every release, so nothing breaks, and you're not left drowning in tickets afterward

What you should bring to the team:

• Dental technician training, or hands-on employment in a dental lab
• Some direct experience communicating with customers or clients (support, sales, patient-facing, or similar)
• Deep intuition for what makes a dental design clinically and technically sound
• Curious about AI and software, and quick to pick up new tools even without a technical background

• A Master's degree in a technical or business-technical field (e.g., Computer Science, Software Engineering, Data Science/AI, Business Engineering, Information Systems)
• Clear evidence of hands-on technical ability: automations, scripts, or tooling you've built and some exposure to customer service
• Comfortable setting up automations, small data pipelines, and internal tooling
• Genuinely interested in direct customer contact and support work, not just building behind the scenes
• Willing to learn the dental lab space and the specifics of dental design from the ground up

The 'Nice-to-haves':

• Knowledge of what a good dental appliance design, e.g. night guard, crown or orthodontic model looks like
• Experience with no-code/automation tools or chatbot platforms
• Familiarity with tuning, training, and guardrailing AI chatbots
• Experience with support/ticketing tools and knowledge base platforms
• Basic video editing skills

How you work:

• Tech-savvy: a quick learner, happy to use AI tools for automation
• Proactive: you fix the underlying problem, not just the ticket in front of you
• Detail-obsessed: when you test a release, nothing slips past you
• Ownership-driven: you'd rather build the fix than file it and wait for someone else
• Adaptable: equally comfortable answering a customer and regression-testing a release in the same day

Our Tech Stack = Your Tech Stack

Practical Requirements / Eligibility

• Fluent in English (written and spoken)
• Valid work authorization in Belgium
• Able to work from our Leuven office at least 3 days per week

• A mission that matters: we're improving dental care and making higher-quality dentistry accessible to everyone, globally
• A driven and collaborative team that believes in making work fun
• A sunny office with a stunning view over Leuven, plus walks to the park and coffees by the Vaartkom
• Fun team culture: after-works, regular sports sessions, hackathons, retreats
• Opportunity to grow into broader roles as the company — and you — scale