Technical Writer End-User IT Systems

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.


• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.


• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.


• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.


• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role Background

NATO Digital Workplace Centre (NDWC), part of NCI Agency, provides simple yet innovative solutions that underpin the Digital Transformation of NATO by providing feature-rich Digital Workplace, which enable NATO staff members to connect, communicate, and collaborate. Workspace service area deliver the following user-facing services to NATO Commands, NATO Force structure and Nations in all 32 Allied Nations:

• Windows-based and iOS/iPadOS-based end user device provisioning, management, operation, and lifecycle across multiple separate networks of different classifications and various form factors;


• Workstream collaboration including email and instant messaging server backend and client frontend provisioning, management, operation and lifecycle across multiple separate networks of different classifications.

The services integrate with other services such as print/scan/copy, voice, video-teleconference (VTC), collaboration portals and enable NATO-specific functional applications higher up the software stack.

Role Duties and Responsibilities

Develop, update, disseminate and maintain internal technical documentation

• Create, update, and maintain various documentation types such as policies, procedures, SOPs, and SDPs, SOI. Ensure documents are comprehensive and adhere to organizational standards;


• Ensure Accuracy and Accessibility - regularly review and update documentation to maintain accuracy and relevance. Ensure all documentation is accessible and easily understood by intended users.

Ensure coherency of the documentation in the team

• Identify and address Documentation Gaps - Proactively identify missing or outdated documentation and develop new materials to address these gaps, ensuring coverage of all necessary processes and procedures.


• Process Validation - Validate processes documented to ensure they are logical, effective, and aligned with organizational goals. Adjust or update documentation as needed.


• Validate the documents - Implement thorough reviews and checks to ensure documentation is clear, actionable, and free of ambiguities. Ensure documentation is achievable and practical for users.


• Quality Assurance - Perform quality checks, conduct peer reviews, and ensure all documentation complies with organizational standards. Implement quality control measures for accuracy and consistency.

Improve documents

• Stakeholder Coordination - Collaborate with stakeholders to gather information, validate content, and ensure that all documentation accurately reflects current operational practices and procedures.


• Continuous Improvement - Gather feedback on existing documentation and continuously update materials to improve clarity, usability, and relevance. Actively seek opportunities to enhance documentation quality.


• Set up and maintain document management systems using Purchaser’s SharePoint system and Information and Knowledge management (IKM) rules. Organize folder structures, manage access controls, and perform routine system maintenance to ensure organized and secure documentation storage.


• Training and Support - Provide training and support to staff on the use and importance of documentation. Ensure proper adherence to procedures by educating team members on documentation protocols.

Improve the maturity of the IT Operations

• Assist with resolving and delivery backlog activities/ projects on Kanban system.


• Provide minimum 2 Continued Service Improvements (CSI) in the area of work

Essential Skills and Experience

• They shall be knowledgeable and experienced in the nature of the tasks and activities of the Service.


• 5 + years of experience with Technical writing in the IT industry, producing various


• types of documentation such as user guides, API references, and white papers.


• Over 5 years of experience translating complex technical concepts into clear, concise documentation tailored to diverse audiences, with strong grammar, editing, and proofreading skills.


• Over 3 years of experience working closely with developers, engineers, and product managers to gather information, with strong interpersonal skills that support effective communication and the incorporation of stakeholder feedback.


• Over 5 years of experience with a strong capacity to understand and explain complex systems, excellent problem-solving skills, and a commitment to continuous learning and staying current with industry trends.

Working Location

• Braine l’Alleud, Belgium

Working Policy

• On-Site

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance