Web Operation Specialist

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Web Operations Specialist to join our UniQue team.

What will you be doing in this role?

• Develop and review the information architecture and the navigation structure of future and existing HR content Structure and organize HR content.
• Conduct quality assurance checks, including broken links, formatting consistency, and compliance with editorial and web accessibility guidelines.
• Contribute to the continuous improvement of the information architecture and the user journey across several sites.
• Conduct tests of the search and of the virtual agent to assess that business needs are met.
• Provide web writing and editorial support, including rewriting, proofreading, and optimising content for readability, accessibility (WCAG), and internal search engine optimization (SEO).
• Identify content that requires improvement, to better underpin business goals and respond to user needs.
• Perform regular content updates and maintenance to ensure the accuracy, relevance, and freshness of published information.
• Coordinate with content owners and stakeholders to ensure that content is published in a timely and effective manner.
• Support the community management with presentations, tutorials, support sessions, etc.
• Monitor the key indicators and analytics such as usage, search, navigation or feedback to identify points of improvement for content effectiveness and user engagement.
• Prepare and share reports to the stakeholders.

What will you be bringing to the team?

• Master's degree in IT with minimum 5 years of relevant experience (or Bachelor's degree and minimum of 9 years relevant experience).
• Service Now, SharePoint Online & Microsoft 365 knowledge Information.
• Knowledge of structuring content using Service Now and SharePoint features, tagging and taxonomy, user navigation flows, and optimizing for findability and engagement.
• Knowledge of user-oriented architecture, usability and user-centered design.
• Web Content Creation & Editorial Skills.
• Ability to understand requirements, propose solutions and help deliver them efficiently.
• Very good communication skills with technical and non-technical audiences.
• Proficiency in English at a B2 level.

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.