Zabbix Engineer

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.


• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.


• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.


• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.


• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – 2025-0183

Role Background

NCIA – CSU BRU

Within the Agency CIS Support Unit (CSU) Brussels provides consistent, reliable and cost-effective ICT service delivery to all NATO customers located in the NATO compound in Brussels, including understanding and managing the interface with the Secretary General and Deputy Director General International Military Staff (DG IMS), through his/her delegated representatives ICTM/EXCO IMS, who act in the role of Intelligent Customer.

Coherence Branch

The Coherence (COH) Branch supports the Agency’s Demand Management (DM) organization, and is responsible for liaison with all customers in the CSU’s AoR and supports the Commander CSU in the role as NCI Agency representative and provides a single entry point for customers. The Coherence Branch contributes and/or conducts monitoring and measurement of customer satisfaction. COH supports the management of all agreements concerning Service Provision, Operations and Exercises within the CSU AoR. The Coherence Branch supports Service Lines in the implementation and improvement of service management processes.

Coherence Branch – Service Management and Control (SMC) Team

Within the Coherence Branch, the Service Management and Control (SMC) Team is responsible for the ITSM and System Monitoring Toolsets. The team is looking for support regarding maintenance, operating and implementing a new monitoring system based on Zabbix. It is the intention to cover eight networks over various classifications containing hundreds of servers, communication devices, and applications. Services to be provided are related to visualising the captured data, forwarding infrastructure events to trigger automated ticket generation to prevent outages, recording capacity statistics for timely expansion of the infrastructure. For this support, it is envisioned that support needs to be provided by ONE resource, having the skills of a Zabbix System Monitoring Engineer. This support will be provided under the direction of the Head of the Branch and the SMC Toolsets Manager.

Role Duties and Responsibilities

• Maintaining the existing Zabbix system implementation on the already monitored networks;


• Identifies, assesses and manages the infrastructure events;


• Develop the Zabbix system monitoring on the not yet monitored networks and devices.


• Maintain, patch and continuously improve the existing Zabbix system monitoring solution;


• Design and deploy the necessary Zabbix system components to the not monitored networks and devices;


• Prepare Zabbix system architecture updates and communicate them with the System Architecture and Security teams for their acceptance;

Configuration updates and code development:

• Infrastructure events data collection from all defined sources;


• Take necessary actions to ensure all elements of IT services are monitored;


• Prepare documentation including design documents, SOPs, etc;

Continuous Improvement:

• Implementation of the agreed design updates;


• Ensure information is accurate and up-to-date.

Collaboration with IT Teams:

• Updating the configuration depending on the operational needs;


• Making dashboards and other representations of data;


• Investigate and resolve issues in a systematic approach;

Essential Skills and Experience

• Knowledge in cross-network monitoring architecture using Zabbix;


• Recent experience on design, installation and maintenance of Zabbix monitoring systems over multiple Active Directory domains;


• Expert knowledge in Zabbix toolset in large scale client-server based environment;


• In-depth knowledge in monitoring different aspects of the IT infrastructure and mainstream applications;


• General experience in all lifecycle aspects of Communication Information Systems (CIS) aimed at achieving effective system development and deployment.

Desirable Skills and Experience

• Previous work experience in international organizations, such as NATO, or specialized Defence Industry;


• Zabbix Professional certifications;


• Excellent troubleshooting skills

Education

• University Degree and 3 years function related experience or Higher Secondary Education and completed advanced vocational training leading to a professional qualification or professional accreditation with 4 years post related experience;

Working Location

• Brussels, Belgium

Working Policy

• On-Site

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance