Hollister - Key Lead, Waasland

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com.

At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities. 

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do
• Opening and closing routine
• Product Knowledge & Brand Awareness
• Business Understanding
• Proactive Thinking
• Attention to Detail
• Register/Point of Sales use
• Asset Protection
• Visual Displays
• System Skills
• Work Schedule Requirements

•Schedule will vary weekly but should expect to work at least 24 hours per week.
•Required availability on Saturdays and Sundays as well as certain holidays.
•In addition, during peak timeframes, hours will increase to support the needs of the business.


De Key Lead is verantwoordelijk voor het garanderen van een hoogwaardige winkelervaring voor alle klanten. Dit gebeurt door op te treden als Floor Supervisor, waarbij begeleiding en coaching wordt gegeven aan Brand Representatives en Stock Associates om ervoor te zorgen dat de winkelactiviteiten soepel verlopen. De Key Lead maakt deel uit van het leiderschapsteam van de winkel en is verantwoordelijk voor het stimuleren van de prestaties op de winkelvloer door middel van klantbeleving en het behalen van dagelijkse verkoopdoelstellingen door het team.

Jouw verantwoordelijkheden
• Openings- en sluitingsroutine
• Productkennis & Merkbewustzijn
• Zakelijk inzicht
• Proactief denken
• Oog voor detail
• Gebruik van kassa/POS-systeem
• Warenbescherming (Asset Protection)
• Visual Merchandising & Displays
• Systeemvaardigheden
• Beschikbaarheid
• Het werkrooster varieert wekelijks, maar je kunt verwachten minimaal 24 uur per week te werken.
• Verplichte beschikbaarheid op zaterdagen, zondagen en bepaalde feestdagen.
• Tijdens piekperiodes zal het aantal werkuren toenemen om te voldoen aan de behoeften van de

What it Takes
• Education- High School Diploma/ G.E.D. equivalent preferred
• Retail Experience- At least 1 year of retail experience is preferred.
• Supervisor/ Managerial Experience- No supervisory/ management experience is required.
• CEFR B2 Fluency in English & Dutch, required
• Customer Focus
• Communication
• Interpersonal Interaction
• Fashion Trend Knowledge
• Outgoing
• Assertiveness
• Adaptability/Flexibility & Stress Tolerance
• Poise & Ambition
• Multi-Tasking
• Applied Learning
• Promoting Diversity & Inclusion
• Work Ethic
• Omni Channel Services

Wat het vereist
• Opleiding: Middelbare schooldiploma / G.E.D. gelijkwaardig wordt aanbevolen.
• Retailervaring: Minimaal 1 jaar ervaring in de detailhandel is gewenst.
• Leidinggevende Ervaring: Geen leidinggevende of managementervaring vereist.
• CEFR B2 Vloeiend Engels en Nederlands, vereist
• Klantgerichtheid
• Communicatie
• Interpersoonlijke interactie
• Modekennis
• Uitgaand
• Doortastendheid
• Aanpassingsvermogen / Flexibiliteit & Stressbestendigheid
• Zelfverzekerdheid & Ambitie
• Multitasking
• Toegepaste leerervaring
• Bevordering van Diversiteit & Inclusie
• Werkethiek
• Omnichannel-diensten

What you will receive As an employee of Abercrombie & Fitch Co. (A&F Co.), you will be eligible for a variety of benefits designed to fit you and your lifestyle. A&F is committed to offering competitive and comprehensive benefits that align with our company culture and values, but most importantly – to you! The goal is to reward the commitment of our employees and to advance our global activities:
Quarterly bonus program*
40% discount on non-sale goods
Mutual insurance and company provident insurance
Employee Assistance Program
Career development opportunities, we believe in internal promotion
Training and development
Attentive and personalized onboarding
An international team of people who will celebrate you for who YOU are
13th month – 100%*
*Pending probationary period

FOLLOW US ON INSTAGRAM @LIFEATANF

Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer