Remote Client Success Manager (Executive Resume Editor) Storeyline Resumes

About Storeyline Resumes

From a one-woman shop to a global leader in resume writing — Storeyline Resumes has come a long way since its founding in 2000. It all started with Robynn Storey, PHR, a trailblazing Human Resources Executive with a powerful approach to crafting resumes that caught the attention of recruiters and HR professionals alike.

Now, with a small team of hand-picked writers, Storeyline Resumes has written over 400,000 resumes, LinkedIn profiles, and career documents for clients worldwide. We’re not just a top-ranked executive-level resume business – we’re also the #1 most searched resume writing company on LinkedIn. Our reputation speaks for itself, thanks to the countless satisfied customers, including Fortune 50, 100, and 500 clients who’ve helped spread the word about our amazing results. Let us help you take your career to the next level with a resume that truly stands out.

Whether you’re a seasoned executive who needs an accomplishment-driven brand statement with maximum impact or looking to break into your first $100K job, Storeyline Resumes will turn your story, your brand, into a resume that truly defines you.

Storeyline Resumes is looking to add an  Executive Resume Editor & Client Success Manager  to our team!  You MUST demonstrate the highest level of customer service, have an accomplished, 10+ year background in professional resume writing, resume editing, HR and/or customer success.

About the job

This is a phenomenal opportunity for someone who is a great communicator, an approachable, relatable professional, who can partner with our clients to ensure their resume questions are addressed, their resume editing concerns are eliminated, and their expectations for the best customer experience are exceeded.

This person will be no stranger to jumping in where needed, being dedicated to scheduling and hosting 1:1 client review calls, and performing outreach to dissatisfied, unhappy clients. We are looking for someone who is inherently exceptional at keeping their cool, providing expert resume strategy and guidance and top-notch customer care. You will interact daily and directly with clients, address customer questions, deescalate client complaints, and offer strategic guidance related to resume writing and resume content editing.

EXPERIENCE:

10+ years of a seasoned and accomplished background in executive HR, Client Success and/or resume writing/resume editing/resume proofreading

COMPENSATION :

$40 per hour/bill rate

STATUS : 1099 hourly contractor; 40 hours/week

HOURS : Monday through Friday; 8 am ET to 5 pm ET, with a 1-hour unpaid lunch

TECHNOLOGY:  Must be able to effectively utilize Microsoft Office Suite (WORD, EXCEL); PayPal; with ability to learn and navigate in-house, proprietary systems (to include our client Portal)