Customer Service Representative

At World Vision, we seek talented and passionate professionals to join our global team. We value diversity and maintain a culture based on camaraderie, support, and respect.

What We Look For:
Our interview process assesses not only the technical skills needed for a particular position but also core competencies in the following areas:

Teamwork
Organization and planning skills
Analysis and problem-solving
Ability and flexibility
Motivation
Capacity to deal with difficult situations
Result orientation
Effective communication
Job Description:

Responsibilities:

*Promptly responding to customer queries via email, live chat, video, phone, and social media channels.
*Immediately escalating serious complaints or issues that you are not equipped to deal with.
*Liaising with colleagues or managers to find the best solutions to customers’ issues.
*Maintaining a polite, helpful, and professional manner at all times.
*Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
*Attending workshops and meetings as required.
*Respecting client confidentiality at all times.

Should you decide to join us, we are committed to providing the necessary resources and support to ensure your success in the remote role. We offer a collaborative work culture, ongoing training opportunities, and a comprehensive benefits package to our remote employees.