Global Product Expert

We are the largest digital healthcare platform in the world, present in 15 countries and currently connecting over 30 million patients to more than 2 million healthcare professionals. We seek to make the experience in health more human and we live and breath this mission.
We obsess over the challenge of minimizing patients' pain and helping healthcare professionals thrive managing their patients and expand their online presence. Through services that bring health to users, we provide a space for questions, opinions and a way to find the health professional that best fits your needs.
To deliver the best result, we have motivated people with an innovative spirit, giving everyone the opportunity to actively contribute and grow within the company. The DocPlanner team is our secret sauce and for the 2nd consecutive year we were recognized as a Great Place To Work. We love diversity because each unique individual's perspective makes us stronger. We encourage everyone to participate in our hiring process. We’d love for you to bring yourunique skill set and join the team!

Job Description

The Product Experts team is part of the global Product Team. We are the bridge between the local operations and product teams.

Responsabilities:

• Represent and understand the needs of the operation from BR, CL and PE and report it to the product teams
• Be the reference and support for CL and BR operation when it comes to product knowledge and product needs. Learn the product constanlty.
• Collect, validate and escalate feedbacks about the product
• Provide product trainings
• Create content about product features, articles, presentations, courses and quizzes
• Keep the operation informed about new features and updates
• Maintain a close relationship with local stakeholders to make sure product matters are aligned
• Collaborate with the support team to report and follow up bugs
• Constantly test and propose improvements for features and updates, taking into account the possible impacts to the operation and to customers
• Manage and develop new projects related to our product whenever needed
• OIT achievement

Qualifications

• Planning and organization - We deal with an insane amount of things at the same time, being able to be organized and prioritize tasks is essential to get things done properly and on time.
• Communication- We are in constant contact with the operation, making trainings, communicating updates and new features. Besides we have to escalate local needs for the product teams. If we don't have assertive communication the message will not be delivered and the knowledge and improvements might be harmed.
• Team work - New projects are common, between teams, countries, inside our team. Adaptability and team work, exchange information and collaborate with all stakeholders is a daily challenge.
• Fluent English - We use english on 80% of our time, speaking, understanding, interpretation, reading and writing it's indispensable.
• Analytical profile - Besides testing skills, we also need to think about the behavior of each feature in different scenarios, what are the impacts to internal and external customers.
• Strategic thinking - Focus on the analysis of critical factors and variables that will influence the long-term success of our product.
• Proactivity - Be a Product Expert means to have a lot of autonomy, but with great autonomy comes great responsibility. Do more than expected, identify what needs to be done and act accordingly.
• Product Knowledge - Our product is full of features and details, having an advanced product knowledge helps a lot with the PEs job. Of course you will have the chance to deepen your knowledge, but having a good base is an excellent start.
• High environmental understanding - Ability to understand and respond to the environmental factors that affect our operations and services regarding our products, such as country regulations, market trends, new technologies and cultural factors.
• High level of adaptability - Everything changes very quickly. Ability to quickly and effectively respond to changes while maintaining our core team objectives.

Additional Information

We promote and embrace equal opportunities in our hiring process, and also every day at work. When you apply for our roles you receive equal treatment regardless of age, disabilities, gender reassignment, marital or civil partner status, pregnancy or parental status, race, colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation or any other dimension of human difference. If you require additional support in your recruitment process, we kindly encourage you to let us know. Behind those words you’re reading, there’s a person (hi!) who already helped a candidate by adapting the interviews, and now we’re lucky to have this person with us. So, even if you’ve never asked for it before, may this serve as a sign that, now, you can do so. We can only truly be equal if we adapt to each other.
“We believe all humans, in all their beautiful diversity, should have equal rights, dignity and respect. Period.”Mariusz Gralewski, CEO