Número de Aplicantes
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#159879 - Sao Paulo, Sao Paulo, Brazil
Who We Are
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.
We are recognised for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.
If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!
Job Summary
The Consumer Affairs Jr Manager facilitates the consumer experience for all Colgate-Palmolive brands across traditional and digital channels, and is responsible for ensuring that all consumer and contact-center facing information is accurate, timely and comprehensive transferred, and that all the consumer contacts are properly handled.
This role needs to have a clear understanding that we must ensure people have the highest quality interactions and emotional connection with C-P. We must deliver excellent customer care, helping to retain our consumers and maintain/increase their trust in our brands, while being fully compliant with internal and external processes and regulations. In order to achieve this goal, this position needs to be the conduit in providing the information and knowledge to the Contact Center, enabling them to achieve an effortless experience for our Consumers. and protecting and enhancing our company reputation to win profitable, long-term consumer relationships.
While managing digital channels, this highly collaborative role involves participating on cross functional teams, developing appropriate and effective Consumer Affairs digital support plans (Spanning Social Media community management, Ratings & Reviews, Whatsapp, etc.). coordinating with both LATAM and Global for rollouts and company initiatives: overseeing, monitoring, responding and reporting the voice of consumers. They also ensure that the Consumer Affairs systems and tools are properly set up for the necessary support (initiating and approving metadata requests, allocating fields, ensuring all data is collected, documented and reported on consistently), and that the consumer experience for new brands, social media profiles, and growth initiatives are planned for and incorporated to the operation.
Essential Job Functions / Principal Duties and Responsibilities
Education, Experience, & Skill Requirements
Basic requirements include:
Bachelor’s degree in Business or related courses
MBA or Extension courses are differentiators
Languages: Fluent in English and Portuguese, Intermediate Spanish (Will be evaluated in the interview)
Consumer service (B2C) experience required
Experience with managing digital channels and social media required
Knowledge of quality and satisfaction indicators is required
Applied Knowledge and Skills
Leadership
People experience oriented
Strong attention to detail, ability to bring order to chaotic situations
Strong oral and written communications skills, specially in Portuguese
Ability to derive salient needs and information in variety of situations
Ability to conform to deadlines and strong follow through
Organizational skills
Problem-solving
Relationship building
Time management
Proactive approach to identifying needs and opportunities
Resilience – ability to perform under stressful conditions and bounce back
Able to perform well independently
Experience with Social Media and Ratings & Reviews monitoring tools
Able to create a real connection with the business partners
Travel Requirements
Expected percentage of travel: Up to 10%
Distinguishing Characteristics
This role requires strong collaboration skills, excellent communication and writing skills, sound judgment and temperament, strong analytical and decision making skills and experience, and the ability to build and maintain relationships across teams, divisions and Globally. The individual filling this role must be able to quickly understand their job responsibilities in detail, sense how those responsibilities fit into the strategy for the team and then for the larger organization. They will then be tasked to take personal ownership to execute against them. They should be naturally curious about people,empathetic, pragmatic, optimistic, able to work cross functionally and deal well under pressure.
Our Commitment to Sustainability
With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.
Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please contact with the subject "Accommodation Request" should you require accommodation.
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