Business Support- Customer Service And Sales

YOU WILL Providing translation services for marketing materials, reports, and presentations
Proofreading marketing materials for accuracy and clarity
Managing social media responses and engagement
Handling the production and logistics of marketing materials in BRA
Creating email templates for marketing and customer service purposes
Assisting in the onboarding process for new customers
Responding to all new queries through email, WhatsApp, and phone
Troubleshooting issues by submitting cases on the Slack channel and recording them on Salesforce
Proactively supporting customers by conducting error ratio checks, calling them for feedback, and addressing any issues they may be experiencing
Collaborating closely with the CS and Sales teams to resolve any related problems Sales: Providing support to the sales team by addressing any queries they may have
Entering data on Salesforce, including comments and feedback, and ensuring that all information is kept up-to-date and organised
Coordinating daily activities within the sales department
Help with lead qualification
Pre- and post-sale support
Accepting deliveries
Arranging promotional merchandise
Arranging promotional merchandise YOU HAVE
Good level of English and excellent Portuguese
2+ years of experience in effectively communicating with customers
A high school diploma or equivalent
Computer literacy, IT skills, and typing skills
Fast learning ability and well-organised
The ability to multitask and quickly switch focus
Problem-solving skills, taking a proactive approach, and maintaining a can-do attitude
Agriculture experience and Salesforce or any other CRM knowledge are a plus WHAT WE OFFER
Permanent full-time position with a fixed schedule from Monday to Friday (40 hours a week)
A role within a highly productive and supportive team full of dedicated, hard-working professionals
The possibility to work from home sometimes , depending on business needs and availability
Health insurance and other statutory benefits

Exigências

• Escolaridade Mínima: Ensino Superior
• Inglês (Avançado), Português (Nativo)

Valorizado

• Experiência desejada: Entre 1 e 3 anos

Habilidades

customer service

English

lead generation

marketing

office management