Customer Support Specialist

Hi from Snov.io , the product company of Ukrainian origin 💜

Snov.io is a rapidly expanding IT company with roots in Ukraine, but a global reach with international offices in China and Brazil. Our company specializes in developing innovative solutions for B2B cold sales, and we are seeking talent to join our team and help drive our continued growth.

At Snov.io, we believe in fostering a supportive and collaborative environment where each team member can reach their full potential and contribute to the success of the company 🔥

Right now we’re searching for a Customer Care Specialis t located in Florianópolis or a nearby area to join our team.

The vacancy for a Customer Care Specialist is a position that requires a candidate with a high level of proficiency in English and skills in working with online chats

Your main responsibilities will include:

• Offer help to platform users and potential customers
• Resolve product or service issues
• Follow up to ensure resolution of customer situations
• Communicate with technical teams
• Collaborate closely with our Marketing, Sales, CS, and internal stakeholders teams
• Check resolution of problems and follow up with clients by chat and email mainly
• Creating and testing bugs to be forwarded to the technical area

Qualifications:

• Service mindset - the ability to empathize, put yourself in other people's shoes, and communicate clearly and directly with customers as with internal team members
• Willingness to go the extra mile to help customers
• Analytical profile for technical conversations
• Hands-on profile, to also act independently
• Ability to manage multiple simultaneous processes
• Ability to work in an agile and fluid environment
• Availability to work alternate shifts (also evening shifts)
• English B2

What we offer:

• Remote work
• 20 days of Annual Leave
• 10 days of Sick leave
• We cover up to 60% of courses for your professional development
• Opportunities for self-development, professional and personal growth
• Friendly and supportive staff and management
• After your second month with Snovio, you'll start receiving a $50 healthcare benefit.
• For your birthday, enjoy an $80 gift of your choice. Just let us know your preference, and we'll take care of the delivery
• After your first day, let us know your favorite pizza choice. Dinner is on us!

We want you to stay with Snov.io for years and we want to build something really big together. #beasnovian 💜