Front Office Manager - Soho House Sao Paulo - with Great Benefits

We are looking to hire a hardworking Front Office Manager - Soho House Sao Paulo to join our vibrant team at Soho House in São Paulo São Paulo
Growing your career as a Full Time Front Office Manager - Soho House Sao Paulo is a great opportunity to develop relevant skills.
If you are strong in people management, leadership and have the right drive for the job, then apply for the position of Front Office Manager - Soho House Sao Paulo at Soho House today!

Who We Are…We are a collection of members' clubs, restaurants, hotels, workspaces and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact. The role…At Soho House the Front Office Manager encompasses the highest level of hospitality and approachability by creating professional relationships with internal and external stake holders, developing/creating efficient and effective process that drives positive / rememberable member and guest experience as well as fun and inviting. The Front Office Manager at Soho House oversees rooms (hotel) and Front Office operations; including Butlers, Receptionists, and Member Services and assisting with managing the Reservations/PBX Department as well as manages the Evening Membership Guest List.A successful Front Office Manager has previous experience managing a high-volume, elevated and customer driven boutique property. In addition to a keen eye for detail, and unmatched enthusiasm for hospitality and the Soho House brand.Main Duties Influential leader that creates and refines efficiency by implementing process that enhances member / guest experience and motivates staff to proactively welcome experienceDevelop and monitor yearly departmental goals, related to payroll, expenses, staffing levels and guest service Create monthly budgets; keep rooms, expenditure, and staff costs in check as well as guests’ correspondences, process all guests and members claims and disputes; Emphasis on accuracy and proper follow-upOversee concierge role and provide information about local attractions, shopping and points of interest in the cityContribute to yearly departmental goals, related to payroll, expenses, staffing levels and guest service as well as responsible for monitoring and supporting daily operations, greet hotel guests and members upon arrivalSupervise, direct, coordinate, inspire and persuade staff in order to maintain service standards set forth by Soho House & Co as well as Ensure all new hires are provided a proper On-Boarding TrainingParticipate in identifying talent gaps, interviewing and hiring staff as well as host staff meetings and training opportunities to develop and grow staff skills as well as provide counseling and discipline when applicableCommunicate daily events, guest lists, VIP’s, room (hotel) occupancy and sales budgetMaintain quick correspondence in courteous, professional and rapid manner in order to resolve all guest and staff inquiriesCollaborate with controller and Purchasing Manager to ensure all perishable and nonperishable items are ordered available to distribution and inventory is maintained Deliver the highest standards of customer service and process, track and report all guests’ disputes and claims Required Skills/Qualifications Minimum of 5+ years’ experience managing Front Office operationsExtensive knowledge of Opera, Salesforce, Open Table and Google Sheets is a mustDetail oriented, ability to multitask and work in a fast-paced environmentCustomer services oriented and excellent verbal and written communication skillsFlexible schedule, evenings, weekends as neededBilingual language skills a plusHospitality Degree preferred Physical Requirements Must be able to seize, grasp, turn and hold objects with hands.Must be able to make periodical fast paced movements are required to go from one part of the property to others.Must be able to move, pull, push, carry or lift at least 30 pounds.Must be able to occasionally kneel, bend, crouch and climb is required.Must be able to perform physical activities such as lifting, cleaning, and stooping.Must be able to stand, walk, lift, and bend for long periods of time. Why work with us...Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. Career Development: Soho House can progress your career domestically or internationally as well as managerially or technicallySoho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainabilityLearning & Development: An extensive range of internally and externally run courses are available for all employees.Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.Opportunities for all…Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Benefits of working as a Front Office Manager - Soho House Sao Paulo in São Paulo São Paulo:

● Company offers great benefits
● Advancement opportunities
● Attractive package