Account Associate

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.

The Role You'll Play

As an Account Associate, you’ll be a key support partner for ClassPass partners, helping ensure their experience is smooth, responsive, and set up for success. You’ll support day-to-day operations, keep partner information accurate, and help the broader post-sales team identify opportunities to improve the partner experience.

• Serve as the first line of support for ClassPass partners, resolving operational questions and issues through email and support channels


• Keep partner information up to date across systems, including accurate listings and class schedules


• Support the post-sales team by preparing reports, surfacing partner needs, and assisting with outreach initiatives


• Help onboard new partners and support a smooth activation experience on the ClassPass platform


• Monitor partner performance and flag concerns, trends, or opportunities for the broader team


• Deliver a thoughtful partner experience by responding promptly, professionally, and with empathy

 The Experience You’ll Bring

• 1+ years of experience in customer support, account coordination, operations, or a related role


• Fluency in Portuguese and English


• Strong communication and organizational skills


• Comfort using CRM systems, email platforms, and spreadsheets


• Strong attention to detail and the ability to manage multiple priorities


• Curiosity, adaptability, and a willingness to learn in a collaborative, evolving environment