Advanced System Administrator

About the Company:

The Florida Department of Health, Division of Children's Medical Services, Bureau of Early Steps and Newborn Screening, is dedicated to supporting early intervention programs and improving health outcomes for children and families. The team manages critical systems such as the Early Steps Data System (ESDS), ensuring reliable, secure, and efficient delivery of services across the state.

About the Role:

This is a hybrid position. The Advanced System Administrator will support the Early Steps Data System (ESDS) by providing technical expertise in system administration, configuration, and operational support. This role involves maintaining system integrity, enhancing performance, and collaborating with vendors and stakeholders to ensure seamless functionality and continuous improvement of the platform.

Key Responsibilities:

• Provide first-line technical support to ESDS users
• Perform system administration tasks to maintain system integrity and user functionality
• Execute configuration, customization, and maintenance activities to improve system performance
• Coordinate with vendors for patch deployment, upgrades, and issue resolution
• Collaborate with third-party service providers for system integration and support
• Maintain project documentation, including RAID logs and other tracking tools
• Participate in weekly, monthly, and stakeholder meetings
• Ensure compliance with data security, confidentiality policies, and regulatory standards
• Support ongoing system improvements and operational efficiency initiatives

Qualifications:

• Fluent English (written and spoken)
• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field (or equivalent experience)
• Minimum of 3 years' experience in IT infrastructure and software development practices
• Experience in requirements gathering, documentation, and system implementation
• Strong background in data analysis and process improvement
• Experience working independently and within project teams on complex system implementations
• Knowledge of User Acceptance Testing (UAT) methodologies
• Experience supporting early intervention or similar IT systems is preferred
• Familiarity with access control, patch management, and compliance standards (e.g., HIPAA, ISO)
• B1/B2 visa and availability to travel to the United States (USA) is a plus

Compensation:

• R$98.08/hour (around R$19,419.84 per month)