Activate JobCopilot
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Analista Customer Success Onboarding Junior based in Brazil.
This role is focused on ensuring a seamless and high-impact onboarding experience for healthcare professionals joining a leading digital health platform. You will act as a trusted guide for new clients, helping them adopt tools that improve patient management, scheduling, and overall practice efficiency. Through consultative onboarding sessions, you will translate product features into real value aligned with each customer’s daily reality. The position combines relationship management, analytical thinking, and proactive problem-solving to ensure strong product adoption from day one. You will manage an active portfolio of clients, identifying risks and opportunities throughout their onboarding journey. This is a highly interactive role within a fast-paced, mission-driven environment focused on improving healthcare experiences at scale.
Accountabilities:
You will be responsible for guiding new customers through onboarding, ensuring successful adoption of the platform while maintaining a high-quality and personalized experience.
- Conduct consultative onboarding sessions via Zoom, adapting communication to each customer profile
- Guide users through product features in a practical way that drives understanding and adoption
- Manage an active portfolio of clients, tracking progress and prioritizing high-impact cases
- Diagnose adoption challenges and propose tailored solutions to improve customer success
- Identify process gaps and collaborate with internal teams to enhance onboarding flows
- Maintain proactive communication across multiple channels to ensure continuous customer support
- Monitor user behavior and engagement to support data-driven onboarding decisions
Requirements:
You are a customer-focused professional with strong communication skills and the ability to manage multiple clients while ensuring a high-quality onboarding experience.
- Experience in Customer Success, onboarding, implementation, or retention roles
- Strong communication skills with the ability to adapt messaging to different customer profiles
- Analytical mindset to interpret usage data and customer behavior
- Ability to manage multiple clients simultaneously with strong organization skills
- Comfortable leading meetings and onboarding sessions with autonomy and confidence
- Strong empathy and active listening skills focused on customer needs
- Results-oriented mindset with a focus on customer satisfaction and product adoption
- Experience in SaaS or digital platform environments is a plus
Benefits:
- Hybrid or fully remote work model depending on location
- Flexible working hours (standard business schedule Monday to Friday)
- Home office assistance
- Meal and food allowance via flexible benefits card
- Health, dental, and life insurance coverage
- Mental health and well-being support programs
- Wellness platform access for employees and dependents
- Childcare assistance
- Birthday day off and company anniversary day off
- Pet care benefits and extended pet-related leave policies
- Flexible leave policies for life events (marriage, bereavement, parental leave, etc.)
- Employee referral bonus program
- Discount and partnership programs with education and service providers
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