Activate JobCopilot
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Success Analyst based in Brazil.
This role is focused on driving strategic value creation across a portfolio of clients, ensuring strong product adoption, customer retention, and revenue expansion. You will act as a trusted advisor to clients, helping them achieve their business goals through effective use of digital solutions and platforms. The position requires a balance of analytical thinking, project coordination, and customer relationship management in a fast-paced, technology-driven environment. You will be responsible for identifying growth opportunities, improving customer outcomes, and ensuring operational excellence across multiple accounts. Working cross-functionally with product, engineering, operations, and support teams, you will help translate customer needs into actionable execution plans. The role also involves monitoring key performance indicators and transforming insights into scalable success frameworks. This is a high-impact position where customer success directly drives business growth and long-term value.
Accountabilities:
- Manage a portfolio of clients with a focus on retention, expansion, and long-term value generation.
- Identify and execute upsell, cross-sell, and product adoption opportunities to drive revenue growth.
- Lead executive-level meetings to present performance insights, outcomes, and strategic recommendations.
- Develop and maintain customer success plans aligned with client business objectives.
- Coordinate end-to-end project execution across internal teams and external stakeholders.
- Act as the main point of contact between clients and internal departments such as Product, Engineering, Operations, and Support.
- Monitor project risks, dependencies, timelines, and deliverables to ensure successful execution.
- Define, track, and analyze key customer success KPIs and business performance metrics.
- Translate data insights into actionable recommendations and scalable best practices.
- Build and continuously improve playbooks, frameworks, and operational processes for Customer Success.
Requirements:
- Proven experience in Customer Success, Account Management, Consulting, or related client-facing roles.
- Strong experience in project management and coordination of multi-stakeholder initiatives.
- Solid analytical skills with the ability to interpret data and business performance indicators.
- Experience preparing executive presentations and leading client-facing strategic discussions.
- Ability to transform data insights into structured, actionable business recommendations.
- Excellent communication skills, both written and verbal.
- Strong organizational skills, proactivity, and problem-solving mindset.
- Experience in SaaS, fintech, telecom, or technology-driven environments is a plus.
- Familiarity with CRM and Customer Success platforms is an advantage.
- Experience with BI tools, data analysis, or process improvement methodologies is highly desirable.
Benefits:
- Comprehensive health plan (Seguros Unimed), including coverage for dependents.
- Profit-sharing program (PLR).
- Birthday day off.
- Home office allowance.
- Flexible and collaborative work environment.
- Opportunity to work in a fast-growing global technology company.
- Strong culture of learning, innovation, and continuous development.
- Recognition as a Great Place to Work with an award-winning culture.
Your email job alert is now active!
