This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Analista de RevOps Pleno - GTM Solutions | RD Station based in Brazil.
This role sits at the heart of Revenue Operations, connecting systems, data, and processes across the Customer Success lifecycle to drive retention, expansion, and operational excellence. You will work within a specialized squad focused on retention, supporting critical platforms such as Salesforce Service Cloud and Gainsight. The position combines technical configuration, systems integration, and process optimization to ensure scalable and intelligent customer success operations. You will design and evolve workflows such as health scoring, CTAs, playbooks, and customer journeys, directly impacting how customers are managed and retained. The environment is highly collaborative, data-driven, and innovation-oriented, with strong emphasis on automation and continuous improvement. It is an opportunity to work at the intersection of RevOps, Customer Success, and technology, contributing to strategic business outcomes
Accountabilities:
- Administer and continuously improve Gainsight CS functionality, ensuring scalability and operational efficiency
- Configure and optimize Rules Engine, Scorecards, CTAs, Playbooks, and Journey Orchestrator
- Build and maintain integrations between Gainsight and other tools within the RevOps ecosystem
- Develop automation initiatives to improve Customer Success workflows and operational efficiency
- Monitor, troubleshoot, and resolve incidents related to Gainsight and connected systems
- Collaborate with Customer Success, BI, and Systems teams to evolve RevOps processes and platforms
- Identify and implement opportunities to leverage AI in operational and customer success processes
- Support continuous improvement of retention, renewal, and expansion workflows across the customer lifecycle
Requirements:
- Proven experience administering Gainsight CS in production environments
- Experience building integrations between Gainsight and other enterprise platforms
- Solid understanding of Customer Success Operations or Revenue Operations frameworks
- Familiarity with key SaaS metrics such as churn, NRR, health score, and renewal processes
- Knowledge of APIs, webhooks, and system integration tools
- Ability to troubleshoot complex workflows and support incident resolution
- Strong analytical thinking and ability to improve processes through data and automation
- English proficiency for reading technical documentation
- Experience in SaaS or high-growth tech environments is a plus
- Certifications in Gainsight Administration (L1, L2, or L3) are a plus
- Experience with AI-driven automation or RevOps architecture is a strong differentiator
- Active participation in technical communities, knowledge sharing, or open-source initiatives is a plus
Benefits:
- Competitive compensation aligned with market standards
- Hybrid or flexible remote-friendly work arrangements (depending on policy)
- Access to professional development programs and continuous learning initiatives
- Exposure to a highly innovative Revenue Operations and Customer Success ecosystem
- Opportunity to work with advanced platforms like Gainsight and Salesforce Service Cloud
- Culture focused on autonomy, experimentation, and continuous improvement
- Collaborative environment with strong cross-functional interaction
- Possibility to work on AI-driven operational improvements and automation initiatives
- Inclusive and diverse workplace with emphasis on belonging and collaboration.
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