Analista Paralegal Pleno

Job Track Description:

• Requires formal education and relevant expertise in a professional, sales, or technical area.


• Performs technical-based activities.


• Contributes to and manages projects.


• Uses deductive reasoning to solve problems and make recommendations.


• Interfaces with and influences key stakeholders.


• Leverages previous knowledge and expertise to achieve results.


• Ability to complete work self-guided.


• College or university degree required.

General Profile

• Requires knowledge and experience in field.


• Will acquire higher-level knowledge and skills.


• Develops an understanding of the company, processes, and customers.


• Uses existing procedures to solve routine or standard problems.


• Receives moderate guidance and direction from others.

Functional Knowledge

• Requires expanded conceptual understanding of theories, practices, and procedures. 

Business Expertise

• Uses an understanding of key business drivers to accomplish work.

Impact

• Impacts a team, by example, through the quality service and information provided.


• Works within guidelines and policies.

Leadership

• No supervisory responsibilities.


• Provides guidance to new team members.

Problem Solving

• Uses existing procedures to solve standard problems.


• Examines information and standard practices to make judgments.

Interpersonal Skills

• Exchanges complex information and ideas effectively.

Responsibility Statements

• Assists in the overall business unit performance driving SLAs.


• Ensures adherence to best practices for the delivery of the Statement of Work.


• Liaison between operations and clients to ensure protocols are followed.


• Assists with conflict resolution.


• Manages client, people, task, and systems related issues.


• Provides resolutions to a diverse range of tasks like special projects level performance, quality assurance standards, unexpected bugs, assistance with sales and marketing, volume spikes, staffing resolutions.


• Drives special projects for corporate, business unit, operational, or client initiatives.


• Orients and guides less experienced team leaders in order to improve levels of performance.


• Performs other duties as assigned.


• Complies with all policies and standards.