Analyst NT Cust Serv

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

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Job Description:

Contributes to the non-technical customer service department as an entry to developing individual contributor, who works under close supervision. Assists with projects, programs, and processes in support of the organization's overall customer experience strategy. Carries out theoretical knowledge of the non-technical customer service field to advance procedures and plans for the area.
Under direct supervision, helps deliver programs and innovative initiatives for the Non-Technical Customer Service area.
Contributes to less complex components of projects, programs, or processes for the Non-Technical Customer Service area.
Conducts simple trend analyses to support continuous improvement efforts for the organization's customer experience strategy for customers using non-technical products.
Follows best-in-class plans and mechanisms to deal with ambiguous situations.
Understands and applies Johnson & Johnson’s Credo and Leadership Imperatives in day-to-day interactions with team.

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