Associate Payments Specialist

*Please note, only applications in English will be reviewed*

The Role You’ll Play

• Serve as a trusted Payments expert, helping customers understand, adopt, and optimize Mindbody’s integrated solutions. 


• Empower the Sales team with pre-sale support, including credit card statement analysis and competitive rate assessments. 


• Seamlessly onboard new customers, tailoring the payments experience to fit their business needs. 


• Build long-term partnerships by supporting the Account Management and Customer Success teams with insights and strategy to maximize adoption. 


• Own direct customer rate negotiations, balancing pricing integrity with value-based conversations. 


• Lead data-driven reviews to identify pricing opportunities, uncover inefficiencies, and optimize revenue. 


• Deliver effective training sessions and clear guidance to elevate the customer experience. 


• Spearhead cross-functional projects that enhance the impact of Payments across brands and portfolios. 

Experience You Bring

• 1–3 years of experience in Payments, account management, or business analysis. 


• Proven track record of building strong customer relationships and delivering value. 


• Comfortable presenting and analyzing complex information using Excel, Salesforce, and PowerPoint. 


• Sharp analytical mindset with exceptional attention to detail and financial fluency. 


• Strong communicator who thrives in collaborative, cross-functional environments. 


• Confident managing projects and multiple priorities with focus and precision. 


• Adept at tailoring messaging to diverse audiences, both technical and non-technical. 


• Fluency in English (spoken, written, and read).