Billing Lead

• Streamline and oversee the billing process across multiple contract types.
• Manage and develop a team of 4-6 individuals, including enhancing the management capabilities of direct reports.
• Provide hands-on training and collaborate with operations to identify and implement process improvements.
• Prepare reports for the biweekly core billing cycle and month-end closing.
• Collaborate with the collections team to research and resolve billing issues or discrepancies, working closely with the sales and operations departments to ensure accuracy and contract compliance of disputed items.
• Plan and execute quality assurance initiatives for all processes.
• Ensure that team productivity, compliance, and quality standards are consistently met.
• Identify problems, propose alternatives, recommend solutions, and implement approved solutions.
• Assist management with ad-hoc projects.
• Responsible for implementing and documenting regional policies and procedures while ensuring adherence to applicable group policies and procedures.

• A minimum of 3 years of experience in Billing.
• Brazilian billing process (local taxes), strong knowledge is required.
• Preferred minimum of 1 year of people management experience.
• Preferred experience with third-party payer guidelines, billing practices, and reimbursement practices.
• Strong leadership skills with the ability to effectively manage and mentor staff.
• Capability to work independently and within a team environment.
• Strong organisational, time management, and interpersonal skills.
• Analytical skills to evaluate situations, present conclusions, and recommend action plans.
• Excellent written and verbal communication skills; fluency in English is required.
• Proficiency in Microsoft Office applications such as Word, Excel, and PowerPoint.

• Attractive monthly base salary + competitive commission/performance bonus.
• Genuine career progression opportunities, either locally or globally!
• World-class training programmes and development opportunities.
• Virtual Onboarding Events exclusively for new hires.
• Team driven environment, supportive culture with a focus on work-life balance. 
• Career breaks available after one year.
• Real time recognition through our employee reward platform.
• Mental Health First Aiders to signpost you to support when you need it.
• Yearly destination trips as part of our High Flyers program (Dubai, Buenos Aires, etc…)
• Charity days for various important causes, such as Relay for Life and Earth Day.

• Growth - In life and business, one must grow to flourish and achieve high ambitions. Growth requires change, challenge, risk and sacrifice - we will always choose growth.
• Life – Above all else, we value life. The quality of life, both in and outside of work, profoundly influences our well-being and our impact on the world.
• Excellence - We deliver, holding ourselves accountable for results. Our customers see excellence in everything we do.
• Integrity - We are ethical, open, honest and authentic. People trust us to do the right thing for the right reason.

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