Business Analyst

As a Business Analyst, you will support the delivery of digital commerce solutions across multiple client engagements. You will work closely with cross-functional teams to translate business needs into clear requirements, support ongoing delivery, and help ensure high-quality outcomes across projects.

This role is ideal for someone who enjoys hands-on execution, working across multiple initiatives, and collaborating with distributed teams in a fast-paced consulting environment.

Your Responsibilities

• Support multiple client engagements by gathering and documenting business and functional requirements
• Translate business needs into user stories, functional specifications, and process flows
• Collaborate with engineering, design, and product teams to ensure smooth and accurate delivery
• Assist with backlog management, sprint planning, and day-to-day Agile execution
• Document current and future state processes (AS-IS / TO-BE) and identify opportunities for improvement
• Support UAT planning, testing, and validation to ensure quality of delivered solutions
• Act as a bridge between business stakeholders and technical teams, ensuring clarity and alignment
• Contribute to client discussions and internal reviews to support successful delivery outcomes
• Work with commerce platforms such as Shopify (Plus, B2B) or BigCommerce, including exposure to app integrations and platform capabilities
• Leverage data (Shopify Analytics, GA4, or similar tools) to support insights and optimization initiatives

• 4–8 years of experience as a Business Analyst or similar role
• Experience working in a consulting, agency, or multi-client environment
• Strong experience with:
  
• requirements gathering
• process mapping (BPMN, flows, etc.)
• Agile delivery (Scrum/Kanban)
  
• Exposure to digital commerce platforms (Shopify preferred, BigCommerce a plus)
• Experience supporting full project lifecycle from discovery through delivery
• Strong communication and collaboration skills across distributed teams
• Ability to manage multiple priorities and work across concurrent projects
• Comfortable working in English in a professional environment

• Unlimited Vacation/PTO
• Full Health Benefits and 401k Fixed Percentage Plan (USA only) RRSP (Canada)
• Fully remote and distributed teams
• Paid Parental Leave
• Ongoing training and education opportunities
• 0% Bureaucracy Culture - Focus is on responsibilities, not title

Like what you see but don’t meet every requirement? Apply anyways! Studies have shown that various groups (women and people of colour) are less likely to apply to jobs unless they meet every requirement. At Zaelab, we’re committed to building and fostering an inclusive accessible environment, where all employees feel valued, respected and supported. We are dedicated to creating a culture with a diversity of talented individuals who join, stay, and work in an environment that enables them to thrive.

Zaelab is proud to be an equal-opportunity employer. We are committed to providing accommodations. If you require accommodation, we will work with you to meet your needs. We use to confirm the identity and employment eligibility of all new .

Please rest assured that we’ll treat any information you share with us with the utmost care, only use your information for recruitment purposes and will never sell it to other companies for marketing purposes. Please review our privacy policy for future information As part of our hiring process, AI-based tools are used to support the initial review of applications. Rest assured, our People Ops team carefully reviews all applications and makes the final decisions on candidate progression.