Business Analyst 80% English

Position Purpose

To understand business requirements and processes and identify business technology and/or process & information opportunities, working with business and IT managers to develop, implement and maintain solutions which deliver business value within agreed timelines and budgets.

Requests.

English 80%

Experience of a CRM [example: Siebel, Salesforce] and SAP

• Understanding of EDI and API concepts
• Understanding of Web, Mobile, and IoT concepts
• Experience with the software delivery lifecycle (Mandatory)
• 4 years business analysis experience, not less
• Experience within an IT focussed role
• Experience with Waterfall, Hybrid, and Agile methodologies
• Proven success in improving the customer experience
• Experience working within a matrix structure
• Experience working remotely with globally scattered users and teams
• Experience influencing others with limited/no direct authority

Skills & Knowledge

Relationship Management

• Use facilitation skills to encourage participation from all attendees
• Influence others to drive decisions and actions
• Use active listening skills to understand “real” issues/needs and build trust
• Leverage negotiation and conflict management skills reach agreements

Strong Analytical and Critical Thinking

• Ability to put the pieces together
• Inspire others to think creatively and identify innovative solutions
• Leverage holistic view of people, processes, and technology
• Use a structured approach to problem solving

Effective Communication

• Demonstrate well prepared, stakeholder-focused written communications
• Adapt communication styles to the needs of the situation and the individual/audience
• Ensure comprehension of new concepts (lead demos, trainings, informal communications)
• Help others make the best decision based on appropriate criteria, such as: business need, opportunities, risk, compliance, and ability to achieve the desired outcome
• Present complex concepts in understandable terms to all levels in the organization

Comfortable with Change and Ambiguity

• Adapt to and embrace changing situations as an opportunity, rather than an obstacle
• Demonstrate an ability to learn quickly and willingly

Other Key Skills

• Foster a collaborative working environment
• Leverage an understanding of the organization to identify the most effective means of implementing a change

Measures

The Key Performance Indicators for this role are driven by the business’ operational goals, and related IT business-aligned goals, and cover the following categories of performance:

• Metrics and KPI’s related to the effectiveness of the role (OP)
• Alignment of IT programs and business strategic goals
• Quality of output (measured by customer and user satisfaction)
• Quality of solutions proposed by the team (measured by success of solutions proposed)

Major/Key Accountabilities

• Elicits, analyzes, and documents requirements (business, functional, and non-functional)
• Works with key stakeholders to prioritize requirements most beneficial to the business
• Ensures compliance with Global IT strategies, enterprise architecture, and best practices as well as all relevant local/regional/global governmental regulations
• Reinforce the project goals and objectives to prevent scope creep/gold plating
• Recommends solution options which directly impact the success of a project or initiative
• Effectively communicates with business stakeholders, project managers, product owners, systems analysts, developers, and quality assurance analysts to ensure requirements are clearly stated, buildable, and testable
• Oversees the successful completion of User Acceptance Testing, tracking testing progress and defect resolution

Challenges/Problem Solving

• Working with multiple geographies to deliver projects and products
• Rapidly absorbing new technical or business information and applying it effectively
• Negotiating users to change behavior, adopting new tools and processes
• Navigating IT capabilities and constraints whilst working to meet the business needs
• Implementation of communications strategy. Examples include risk escalation, incident management, lessons learned, team corrective actions, the collection and dissemination of relevant information appropriately.