CCTV Specialist

Position: CCTV Specialist

Location: São Paulo, Brazil

Employment type: Full-time

Remuneration: Base salary

ABOUT THE ROLE:
This role oversees monitoring operations, maintenance, troubleshooting, and coordination with internal and external stakeholders to ensure 24/7 readiness and effective incident response.

DUTIES AND RESPONSIBILITIES:

• Coordinate internal communication with the operations control room and external communication with relevant agencies on CCTV-related matters.
• Manage daily operations of the control room and ensure all technical equipment is properly maintained, serviced, and supported.
• Perform daily checks to ensure cameras are clean, fully operational, and recording without interruption.
• Ensure all cameras are correctly connected, configured, and identified within the VMS platforms in use.
• Diagnose, troubleshoot, and resolve CCTV system and monitoring issues efficiently.
• Implement system modifications, upgrades, and improvements as required.
• Install, secure, configure, and administer VMS platforms such as Milestone, AXIS Camera Station, or equivalent systems.
• Monitor, maintain, and repair CCTV applications and related services.
• Perform routine preventive maintenance in line with the established maintenance plan.
• Train CCTV operators and provide user manuals, procedures, and ongoing technical support.
• Proactively monitor system performance, quality, and reliability to prevent service disruption.
• Coordinate closely with Network and Storage teams to ensure connectivity, performance, and data security.
• Install and configure client desktops to ensure stable CCTV client software operation.
• Ensure 24/7 emergency response readiness for CCTV system failures, including on-call support.
• Process and manage CCTV work requests and service tasks.
  

REQUIREMENTS:

• Native or fluent in Portuguese (C1 level), with strong proficiency in both written and spoken communication. As well as proficiency in English (at least B2).
• Background in Electrical Engineering, Instrumentation, or Control Systems Engineering.
• Solid knowledge of CCTV systems and related software applications.
• Hands-on experience with CCTV installation, configuration, and full project implementation.
• Strong troubleshooting expertise in CCTV systems and infrastructure.
• Experience working with Windows Server and Linux environments.
• Experience with Milestone or similar VMS platforms is preferred.
• Knowledge of storage systems including SAN, NAS, and DAS is an advantage.
• Working knowledge of LAN administration, including user management and backups.
• Experience with hardware servers and storage solutions such as HP, Dell, EMC, or Blade systems is preferred.
• Good understanding of TCP/IP networking fundamentals.
• Willingness to work on a flexible schedule, including shifts - 6.30am - 3.30pm, 10am - 7pm 2.30pm - 11.30pm, 10.30pm - 7.30am.

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic international team with a positive and friendly atmosphere
• Guidance and tools to reach career potential
• Performance bonuses
• Private health insurance
• Free gym membership