Channel Partner Support Rep, II

Provide a single point of contact for Zebra\u0027s partner community and sales team for all inquiries related to the PartnerConnect program, program benefits and administration. Effectively work with partners, distributors, and sales personnel to resolve inquiries primarily through phone, email, and chat. Collaborate with other internal teams to ensure non program related inquiries are directed/resolved as appropriate. Proactively engage partners to ensure annual compliance completed Works with partners to on- and off-board and understand the PartnerConnect program Assist partners with a variety of tool access and navigation. Deal Registration administration, vetting, processing, and issue troubleshooting/resolution. Influence Registration review and processing. Partner administrator account set up, tool access requests, partner account maintenance, contact management. Troubleshoot and resolve PartnerGateway log in issues experienced by partners. New partner application vetting, processing, onboarding. Works to resolve partner issues with tools and processes, escalate as appropriate, if necessary, coordinates resolution Account merges / acquisitions processing. Review accounts, understand merge process. Initiate and process account merges as appropriate. Account cleanup/deduplication. Review and process company name and address changes. Active participation in system testing Reporting, management and delivery of ongoing program requirements BA/BS degree in relatable field or equivalent work experience. Preferred Work Experience : 1-2 years of experience in customer support and administration. CRM/PRM knowledge- Salesforce Fluent level of English (written and verbal) as well as local language as applicable Team player Action oriented Customer focused Results driven Strong problem solving Excellent time and task management CRM/PRM knowledge Excel/PowerPoint/Salesforce Channel program administration Awareness of regional and cultural differences Excellent written/verbal communications Calm and confident telephone manner Multitasking abilities Attention to detail and accuracy a must