Client Director

Activities

• Lead consultative relationships with senior-level client and agency contacts
• Act as a strategic partner to assigned clients by demonstrating a deep understanding of their market, business priorities and dynamics.
• Provide thought leadership, insights, and perspectives that support client initiatives and align services and solutions with client needs
• Set key targets for service, delivery and continuous improvement with regular measurement, analysis and reporting
• Own and drive disciplined reporting and communication including Quarterly and Annual Business Reviews
• Maintain existing business relationship with assigned clients by monitoring progress of ongoing client projects and helping to address any issues or problems
• Analyze the profitability and growth of assigned client accounts through KPIs and other metrics and take ownership to drive continuous improvement thereof
• Seek to increase profitable revenue by translating assigned client’s challenges into opportunities to sell additional products and services across the company portfolio and drive revenue growth within the location
• Lead the development and delivery of innovative proposals to capture both account growth and new business opportunities
• Leverage strategic positioning with client to participate in the Strategic Account Planning process focused on driving both internal and external agenda and priorities
• Develop and execute targeted “white space” opportunities for greater penetration of the client’s marketing spend through selling adjacent services or expanding into new client product lines
• Ensure client retention is maximized by facilitating the delivery of custom-tailored solutions
• Participate in new business opportunities and support pricing and contract negotiations
• Where direct line reports are involved, structure account teams and individual development plans, including succession planning

Behaviors
• Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Customer Focus – Building strong customer relationships and delivering customer-centric solutions
• Balances Stakeholders – Anticipating and balancing needs of multiple stakeholders
• Strategic Mindset – Seeing ahead to future possibilities and translating them into breakthrough strategies
• Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm

Technical Capabilities
• Business Insight – Interpreting and applying understanding of key financial indicators to make better business decisions
• Financial Acumen – Interpreting and applying understanding of key financial indicators to make better business decisions

DELIVER
• Achieve financial targets – revenue and/or EBITDA set for clients handled
• Meet KPIs in place for clients handled
• Attain Client Profitability targets for clients handled
• Accounts Receivables target does not exceed client credit terms in place
• Meet Client retention goals