Clinical Advisor & QV Support Nurse II

Summary

Responsible for providing clinical support and education to healthcare professionals, patients, and caregivers while also supporting the QualiVida Patient Support Program. Serves as a clinical resource for Hollister products, contributing to patient outcomes, customer satisfaction, educational initiatives, and business objectives through evidence-based clinical guidance and patient-centered support. (60% Clinical Support and 40% QualiVida Support).

Responsibilities

• Provide clinical support and guidance to patients, caregivers, and healthcare professionals regarding Hollister products.
• Deliver educational programs, training sessions, workshops, and presentations for healthcare professionals and internal teams.
• Support the development and implementation of Clinical Education initiatives and programs.
• Follow up with patients through the QualiVida Program, ensuring continuity of support and patient satisfaction.
• Respond to clinical inquiries received through QualiVida communication channels, including telephone, email, and digital platforms.
• Collaborate with Sales, Marketing, Customer Service, and Clinical Education teams to support strategic initiatives and customer needs.
• Support the development, review, and adaptation of educational, promotional, and clinical support materials.
• Identify and report customer insights, market trends, and patient needs to support business planning and innovation.
• Support events, congresses, advisory boards, workshops, and educational meetings.
• Participate in product evaluations, pilot projects, and clinical evidence-generation activities, when applicable.
• Maintain accurate records of customer interactions, patient support activities, and educational activities.
• Ensure activities comply with company policies, professional regulations, privacy requirements, and standards applicable to the healthcare sector.
• Prepare reports related to patient support activities, educational programs, and key performance indicators.
• Support continuous improvement initiatives for workflows, processes, and the customer experience within the QualiVida Program.

Essential Functions of the Role

Education & Work Requirements

Education & Work Preferences

• Bachelor’s degree in Nursing.
• Active professional registration with COREN.
• Postgraduate qualification in Stomatherapy.
• Knowledge of ostomy and urinary continence care.
• Ability to assess patient needs and provide evidence-based clinical guidance.
• Strong presentation, training facilitation, and educational content development skills.
• Strong verbal and written communication skills.
• Ability to build relationships with healthcare professionals, patients, and internal stakeholders.
• Proficiency in Microsoft Office tools and CRM systems.
• Skills in data analysis, report preparation, project management, and organization.
• Ability to work independently and collaboratively in cross-functional teams.
• Ability to maintain confidentiality and communicate discreetly and professionally.

Competencies