Commercial Platforms Support Specialist

Interested in a career that matters?

Main Responsibilities:

• Internal support of the Salesforce platform incl. trouble shooting and root cause analysis (access, incidents, change requests);
• External support of digital customer facing tools (access, incidents, change requests);
• Communication to internal and external users on changes and incidents in collaboration with stakeholders in CxT;
• Training of Salesforce super users;
• Project support;
• Stakeholder management ;
• Data analysis and dashboarding;
• Conduct user acceptance testing (UAT) and collect feedback.

Requirements:

• Experience in supporting user through ticketing system is preferred.
• Experience with communicating with both internal and external users on changes and incidents is required.
• Relevant bachelor’s degree and a strong interest in information technology and business processes.
• Salesforce experience (needed)
• ServiceNow experience (preferred)
• JIRA experience (preferred)
• Good analytical skills and knowledge of Salesforce reporting elements & PowerBI (preferred)
• Fluent in English and Portuguese or Spanish, both written and spoken
   

Our purpose guides the way

In Novonesis, we know that solutions rooted in biology can help solve humanity’s biggest challenges. Since we began more than a century ago, this has been our guide. It’s how we've gotten so far. And it’s how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless. If our purpose resonates with you, we encourage you to apply.

Opportunities for everyone

We are committed to an inclusive recruitment process and equal opportunity for all applicants. Therefore we ask you to apply without a cover letter or photo and instead include a few sentences in your CV explaining your motivation for applying.

We make all employment decisions based on business needs and welcome candidates with a wide range of backgrounds, including ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.

Explore other openings

If this position isn’t the right fit, you may still find other opportunities with us. You’re welcome to explore open roles or create a job agent to stay connected with future opportunities at novonesis.com/Career