Contracts, Records & Ops Supervisor

This role plays a critical part in ensuring the smooth execution of contracts, records management, and operational processes within Commercial Excellence (Education sub-function). The Supervisor will lead and support activities that enable efficient contract administration, compliance, and operational excellence while partnering with cross-functional teams. This is an exciting opportunity to drive consistency, improve processes, and directly support high-quality healthcare education initiatives across the region. 

Key Responsibilities: 

• Oversee preparation and coordination of contract and bid documentation, ensuring appropriate approvals and compliance requirements are met. 
• Collect, review, and analyze technical, financial, and legal information to support contracting processes and decision-making. 
• Collaborate closely with legal, finance, commercial, and education teams to ensure alignment and timely execution of agreements. 
• Manage contract records and ensure all contract-related data is accurately maintained in designated systems. 
• Monitor supplier/vendor performance and service level agreements, identifying improvement opportunities and driving follow-up actions. 
• Supervise operational processes such as requisition creation, purchase orders, invoice resolution, and contract lifecycle activities. 
• Support continuous improvement initiatives by analyzing trends and identifying efficiencies in contract and operational workflows. 
• Provide guidance and support to team members and stakeholders on contracting processes, policies, and tools. 
 

Qualifications 

Education: 

• Bachelor’s degree  (Business Administration, Finance, Operations, Healthcare, or related field) 
• Advanced degree (e.g., MBA or equivalent) preferred 

Experience and Skills: 

Required:  

• Relevant experience in contract administration, operations, procurement, or commercial support 
• Experience working with contract lifecycle processes, including documentation, approvals, and compliance 
• Strong analytical skills with the ability to interpret financial, legal, and operational data 
• Demonstrated ability to collaborate across cross-functional teams (e.g., legal, finance, commercial) 
• Experience managing or coordinating operational processes such as purchase orders, invoicing, and records management 
• Strong organizational skills with attention to detail and ability to manage multiple priorities 
• Effective communication and stakeholder management skills 

Preferred:  

• Previous supervisory or team leadership experience 
• Experience in healthcare, MedTech, or education-related environments 
• Knowledge of contract management systems and ERP platforms 
• Continuous improvement or process optimization experience (e.g., Lean, Six Sigma exposure) 
• Familiarity with vendor management and performance monitoring practices 
• Experience supporting commercial excellence or training/education initiatives 
• Ability to work in a fast-paced, dynamic environment 

Other: 

• Language: Fluency in Portuguese ; proficiency in English preferred 
• Travel: Up to 10–15% domestic travel may be required 
• Certifications: Contract management or procurement certifications preferred (e.g., CPCM, CIPS) 

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.