CRM Operations Associate

Novibet is looking for a CRM Operations Associate to expand our team in Brazil.

Who We Are

Founded in 2010, Novibet is a leading GameTech company with a strong international presence. We operate in diverse markets, including Greece, Cyprus, Ireland, Canada, Brazil, Mexico, Chile, Ecuador, Finland, Italy, and New Zealand. With offices in Greece, Malta and Brazil, our mission is to deliver unparalleled sports betting and online gaming experiences to our rapidly expanding customer base.

Why Novibet

At Novibet, we are proud to be certified as a Great Place to Work, consecutively from 2021, reflecting our commitment to developing a positive, inclusive, and supportive work environment. Join us, and you will be part of a team of over 1,000 people worldwide that values collaboration, innovation, and personal growth. What We Are Looking For We are looking for a detail-oriented and analytical professional to support bonus operations, ensuring accurate bonus management, compliance with terms and conditions, and contributing to a safe and fair player experience.

Responsabilities

• Analyze player bonus requests (manual and automated) and evaluate eligibility based on the terms and conditions.
• Apply, reject, or escalate bonus requests using internal tools and CRM systems.
• Ensure that all bonuses are granted according to the promotion mechanics and responsible gaming guidelines.
• Communicate with Customer Support teams to resolve bonus-related inquiries or disputes.
• Identify potential bonus abuse or fraudulent behavior and flag cases to the Risk or Compliance teams.
• Document all actions performed on player accounts to maintain a complete history and ensure transparency.

• English is desirable.
• Previous experience within the iGaming industry is desirable.
• Experience working with CRM systems and internal back-office tools is desirable.
• Strong attention to detail and accuracy in processing player requests.
• Analytical mindset to identify patterns of bonus abuse or potential fraud.

What we offer

We truly value our people at Novibet! Within our vibrant, dynamic, and fast-paced environment, we encourage everyone to reach their full potential while enjoying every step of the journey. Here's how we make that happen:

• 💰Competitive Compensation: Attractive salary and bonus scheme
• 🧑‍⚕️Health insurance: Group health & medical insurance package
• 🍴Meal voucher
• 💻Top-Notch Equipment: All the tools you need for your role
• 🚀Career Growth: Focused career development, performance management, and training opportunities
• 🌍Inclusive Environment: A welcoming, international, and multicultural team
• 🎉Engaging Activities: Exciting events, sports, and team-building activities