Customer Care Agent

The role

As a Customer Care Agent and valued member of our Global Customer Care Team, you will be the first point of contact for customers, delivering responsive, professional, and solution-oriented support. In this role, you will help create an exceptional customer experience by managing inquiries, qualifying requests, processing orders, maintaining strong customer relationships, and collaborating closely with internal teams to ensure timely and accurate service delivery.

This is a fully remote, home office–based position offering the opportunity to work within a dynamic, collaborative, and internationally connected organization. You will engage with customers across a wide range of industries and regions while coordinating with global production facilities and cross-functional teams worldwide.

Must be fluent in English as this role will support clients in the US

Primary responsibilities

As a Customer Care Agent, your duties will include:

• Processing and tracking orders from entry through fulfillment

• Supplying customers information on their orders and invoices

• Answering and managing incoming calls, emails and customer requests

• Communicating pricing and availability details

• Collaborating across departments and international locations to meet deadlines and service levels

• Performing general administrative tasks and supporting operational efficiency

• Assisting with miscellaneous tasks as needed to support business objectives

Professional qualifications and personal skills

• Minimum two years of experience in a customer service role focused on customer satisfaction

• Excellent communication skills in English, both spoken and written

• Proficiency in IT tools including Microsoft® Office and CRM systems (Salesforce and SAP are a plus)

• Strong interpersonal and collaboration skills

• Self-motivated, task-oriented and adaptable to a dynamic environment

• Proven ability to multitask and thrive under pressure

• Driven by results and a passion for delivering excellent customer service

• Experience dealing with customs and the shipping of products (Preferred skills but not required)

We offer

The job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test and measurement industry. You will be a strong contributor who collaborates closely with colleagues from various business functions all over the world.

Freedom with responsibility is the framework for HBK’s employees. This allows for a good balance between work and family life and for constant development of professional and personal skills in an international and enjoyable working environment.