Customer Engagement Coordinator

Develops and delivers optimized technical job designs for the area of responsibility. Develop technical job designs as required for the Product Line. Support the PSD Manager in the execution phase with design changes as required due to changes in job dimensions, resource availability, service quality incidents, etc. Assist in incident response, recovery, and incident investigation. Analyze job execution vs. design and formally capture design improvements and optimization opportunities (lessons learned and best practices). Participate in brief and debrief sessions with the PSD team as required to ensure that customer objectives are clearly understood. Ensure that job deliverables are accurate and delivered on time. Facilitate customer reviews of SQ events as required. Coordinate and conduct regular service quality meetings with the customer. Evaluate customer feedback via customer satisfaction reports and performance reviews. Bachelor's degree in engineering or similar Professional License CREA active Experience in Cementing projects: preparation, design and execution of projects, evaluation and coordination of equipment installation and maintenance services, as well as resource logistics management. Software: SAP, Office Package (desirable) Advanced English Valid documentation to live and Work in Brazil