Customer Experience Specialist - Cotia, SP

City: Cotia, SP Work Model: Hybrid Clevel: K As a Customer Experience Specialist you will be responsible for provide essential support with a focus on order management, logistics, and supply chain activities, you'll collaborate closely with diverse customers and internal teams. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated. Ensure an effective & efficient order-to-cash process. Keep customer requirements updated in our system. Provide regular reports, information to stakeholders. Monitor performance on agreed KPIs: ensure targets are met and develop improvement plans when necessary. Manage daily escalations & issues. Open, follow up customer's non-conformities. Apply online by submitting your resume through our career portal.