Customer Service Specialist - Professional

The opportunity

Join our Brazil office as a Customer Experience Expert and make a significant contribution to our growth strategy. You will be responsible for the operational relationship management of customers, providing day-to-day technical support and training on Worldline systems and functionalities. This role offers the opportunity to work directly with customers across various verticals while collaborating with international teams.

Day-to-day responsibilities

• Resolve customer technical questions in accordance with service levels


• Manage customer configuration changes when requested


• Provide customised training and documentation for customers


• Interact with other areas when Level 2 support is needed


• Maintain day-to-day contact with customers in assigned verticals


• Send timely and accurate announcements to clients on operational delays and issues 

Who are we looking for

We look for big thinkers. People who can drive positive change, step up and show what's next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• IT-related Bachelor's Degree or Business Administration with IT knowledge (or currently studying) • Strong international affinity with payment industry experience being advantageous


• Clear understanding of Internet technologies


• Client-oriented and proactive attitude with ability to take ownership


• Excellent communication and presentation skills


• Ability to work effectively with clients, vendors and technical staff at all levels


• Fluency in Spanish and English (Portuguese is a plus)


• Ability to work independently and demonstrate strong problem-solving skills 

Perks & Benefits

• Competitive salary package


• Professional development and training opportunities


• International work environment with global career opportunities


• Health insurance coverage


• Flexible working arrangements 


• Career growth opportunities within a leading fintech company