Salary :
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Coordinator based in Brazil.
Join a remote-first team dedicated to helping clients achieve better outcomes through personalized support and meaningful engagement. In this role, you will build strong relationships with prospective and existing clients by providing timely guidance, answering questions, and ensuring a smooth customer journey. You will combine communication skills, organization, and technology to support onboarding, retention, and overall satisfaction. Working in a flexible environment, you will have the opportunity to make a direct impact by helping individuals navigate their wellness experiences while contributing to improved customer success processes.
Accountabilities
- Provide high-quality support to prospective and existing clients through SMS communication and scheduled phone consultations.
- Respond promptly and empathetically to client inquiries, ensuring clear communication and a positive customer experience.
- Proactively follow up with clients to understand their progress, address concerns, and support ongoing engagement.
- Conduct consultative conversations by asking thoughtful questions, identifying client needs, and providing relevant guidance or resources.
- Coordinate phone consultations using scheduling platforms and ensure clients receive timely support throughout their journey.
- Maintain accurate client records, interaction notes, and progress updates within CRM and scheduling systems.
- Support retention efforts by helping clients overcome barriers, encouraging next steps, and improving overall satisfaction.
- Collaborate with internal teams to identify opportunities for improving onboarding, support workflows, and customer success strategies.
Requirements
- Strong written and verbal communication skills with the ability to engage clients through both digital channels and phone conversations.
- Customer-focused mindset with a passion for helping people achieve successful outcomes and providing empathetic support.
- Ability to build trust, understand client needs, and deliver personalized guidance in a consultative manner.
- Comfortable learning and using technology tools, including CRM platforms, scheduling software, and digital communication systems.
- Basic Excel skills with the ability to create tracking documents and review simple data reports.
- Strong attention to detail when managing client information, documentation, follow-ups, and privacy standards.
- Interest or experience in healthcare, wellness, telehealth, physical therapy, or related services is considered an advantage.
- Ability to work with flexibility and respond quickly to inbound requests during East Coast business hours (approximately 16:00–24:00 GMT).
- Self-motivated, organized, and capable of working independently in a remote environment.
Benefits
- Competitive compensation ranging from $800–$1,300 USD per month.
- Fully remote, part-time position with flexible scheduling.
- Opportunity to build experience in customer success, healthcare technology, and digital client engagement.
- Work with international teams and support clients through meaningful interactions.
- Training and professional development opportunities to strengthen customer success and technology skills.
- Supportive remote culture focused on empathy, innovation, and continuous improvement.
- Long-term career growth opportunities with access to global employers and competitive compensation.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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