Customer Success Manager

The NETZSCH Group is a German company founded 150 years ago, with 50 years of operations in Brazil. 

The company operates through three main units: Analysis and Testing, Grinding and Dispersion and Pumps and Systems. Additionally, NEDGEX is the venture arm of the NETZSCH Group, dedicated to building high-impact ventures that push boundaries and disrupt industries. 

For NEDGEX new venture, Nxus Brew is the first-in-class inline brewing intelligence that’s set to transform the way breweries monitor, control, and optimize fermentation processes. 

As our Customer Success Manager, you ensure that the first customers achieve success with NEDGEX product, become long-term partners, and help shape the roadmap through real-world feedback.

YOUR RESPONSIBILITIES

• Ensure existing clients are onboarded, supported, and achieving measurable results.
• Build a consistent pipeline and close new early customers for Nxus Brew.
• Collect structured feedback from usage and translate it into product insights.
• Manage feedback loops to continuously improve the product.
• Work closely with product team to prioritize features and fixes.
• Help define and optimize the customer journey.

YOUR PROFILE

• You have an entrepreneurial mindset with experience in customer success and/or technical sales.
• You are comfortable navigating uncertain and fast-changing environments.
• You have a passion for technology and ideally experience or a strong interest in the brewing or fermentation industries.
• You can inspire people with your ideas and innovative mindset, while acting pragmatically and result-oriented.
• You have excellent communication skills in Portuguese and English.
• Above all, you want to work with a young, committed team with a start-up mentality.

BENEFITS (CLT)

✨ Equipment

✨ Health Care Plan

✨ Dental Plan

✨ Meal Card

✨ NETZSCH Academy

✨ OpenEnglish

✨ GoGood

✨ Annual PPR

✨ Quinquênio

📍 CLT or PJ contract

🏡 Hybrid work in Florianópolis, Curitiba, or Pomerode.