Customer Success Partner Advisor

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

Base: São Paulo, SP

Reports to:  Head of Cloud Renewals Executive (CRE), LAC

Tlevel and Grade: Between T1.3 and T2.1

CSP or Cloud Renewals Executive (CRE) is responsible for delivering end-to-end renewal execution

through partnership with Customer Engagement Executives, driving toward and ensuring mutually

beneficial and successful outcomes. This role is responsible for interfacing with customers on SAP’s

behalf to negotiate commercial terms and drive incremental revenue. Cloud Renewals Executive are

the Renewal Center of Excellence representative who interface with field teams on a day-to-day

basis.

Cloud Renewals Executives possess skills and knowledge in the area of renewal strategy, deal

architecture, customer negotiation and internal navigating of commercial and legal teams.

Cloud Renewals Executives are responsible for all internal process-related phases of renewals for

Cloud Lines of Business, as aligned to the end-to-end renewal execution model. They are

responsible for ensuring internal processes and transactional requirements supporting commercial

execution and revenue retention. This role is also an advocate to drive improvements within the

business using insight and experience

Renewal Execution Tasks

Provide end-to-end renewal execution support; maintain knowledge of commercial negotiation,

renewal execution, support on transactional steps related to renewals and replacements.

Provide renewal forecasting support by accurately scrubbing renewals 12 months in advance of

expiration date; clean up data inconsistencies and ensure accurate order base value and contract

dates.

Knowledgeable on internal SAP networks; experience navigating cross-functionally within customer

engagement, sales, commercial and legal teams.

Knowledgeable on SAP Cloud Terms and Conditions and how to convert legacy agreements.

Knowledgeable on Scope of negotiation authority within SAP’s policies and procedures.

Knowledgeable in customer negotiation methods.

Knowledgeable in SAP CRM functionality (Opportunity & Quote).

Knowledgeable in Forecasting principles, methodologies, and triggers.

Knowledgeable in Renewal metrics, including uplift, upsell, cross-sell, etc. and how to accurately

influence these metrics via SAP CRM in accordance with Cloud Bookings policies.

Knowledgeable in Regionally-specific process requirement

Knowledgeable in Regional deal support structures and relationships with/ability to influence these

teams.

Knowledgeable in Cloud LoBs’ product portfolio and entitlement metrics (conversant knowledge);

Able to Liaise with various approval steps including rev rec, finance, office of CFO, legal, etc.

Experience & Language Requirements

Experience in renewals, sales, account management, or equivalent customer facing

role.

Commercial negotiation experience with a proven record to meet or exceed renewal revenue goals.

Proven ability to influence different internal LoB stakeholders using strong relationship and

communication skills.

Ability to work through multiple SAP commercial software systems.

Proven ability to organize and prioritize tasks while being process oriented.

Communicate clearly both orally and in written form

Fluent in English and Portuguese is a Plus.

Education

Bachelor’s Degree or Advanced education.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 446306  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid