Customer Success PPC & SEO projects [English Speakers Mandatory]

About Chili Digital

Chili Digital is a performance-driven digital marketing agency operating across Latin America and international markets. We specialize in SEO, Paid Media, CRO, BI, and data-driven growth strategies that maximize ROI and long-term business impact.

At Chili, Account Management is not just about communication — it is about ownership, leadership, and client growth. Our Client Services team plays a critical role in connecting strategy, execution, operations, and client success.

We believe the best Account Managers are proactive leaders who drive results, build strong client relationships, and create alignment between teams and business goals.

Why Join Chili Digital?

• Own and manage a portfolio of international clients with real business impact
• Work closely with multidisciplinary teams across SEO, Paid Media, Content, CRO, and BI
• Operate in a fast-paced, AI-first environment focused on performance and growth
• Have visibility and influence across client strategy, delivery quality, and operational processes
• Be part of a culture that values ownership, autonomy, and continuous improvement

About the Role

We are hiring a Client Services to manage and grow a portfolio of digital marketing accounts.

This role combines client relationship management, project coordination, operational organization, and strategic support. You will act as the bridge between clients and internal teams, ensuring projects move efficiently, expectations are aligned, and clients receive a high-quality experience.

You will be responsible for maintaining strong client relationships, coordinating delivery across departments, identifying growth opportunities, and ensuring the overall health of your portfolio.

This role requires strong communication skills, advanced English, high attention to detail, emotional intelligence, and the ability to manage multiple priorities in a fast-moving agency environment.

Core Responsibilities

Client Relationship Management

• Serve as the main point of contact for assigned clients
• Build strong, long-term client relationships based on trust and communication
• Lead recurring client meetings, follow-ups, and strategic conversations
• Manage expectations, timelines, feedback, and escalations professionally
• Ensure clients have visibility into progress, priorities, and results

Portfolio Management & Retention

• Monitor the overall health and performance of your client portfolio
• Identify risks, blockers, and opportunities proactively
• Support upsell and cross-sell opportunities together with leadership
• Help improve retention through strong communication and strategic support
• Ensure client satisfaction and delivery quality across all accounts

Project Coordination & Operational Excellence

• Coordinate workflows between SEO, Paid Media, Content, CRO, and BI teams
• Ensure tasks, timelines, and deliverables are organized and updated
• Manage projects and visibility through ClickUp (or equivalent tools)
• Follow internal SOPs and help improve operational processes when needed
• Ensure projects move efficiently and deadlines are met

Performance & Reporting

• Understand performance metrics across SEO, Paid Media, CRO, and analytics
• Support reporting preparation and performance discussions with clients
• Translate technical updates into clear business communication
• Ensure reporting remains transparent, organized, and actionable

Team Collaboration

• Work closely with specialists and department leaders to align priorities
• Support internal communication and cross-functional collaboration
• Help maintain accountability and organization across projects
• Contribute to a positive, high-performance team environment

Requirements

• 1+ years of experience in Account Management, Client Services, Project Management, or Digital Marketing (agency experience preferred)
• Understanding of digital marketing channels (SEO, Paid Media, CRO, Analytics)
• Experience managing multiple clients and priorities simultaneously
• Advanced English (mandatory) — daily communication with international clients
• Strong organizational and project management skills
• Experience using ClickUp, Asana, Monday, Trello, or similar tools
• Excellent communication and stakeholder management skills
• Strong problem-solving mindset and attention to detail
• Ability to work under pressure in a fast-paced environment

What We’re Looking For

• Ownership-driven mindset
• Proactive communication and problem-solving skills
• Strong emotional intelligence and client management abilities
• Strategic thinking combined with operational execution
• High accountability and attention to detail
• Team player with leadership potential
• Passion for client success and long-term relationship building

Benefits

• Competitive compensation package
• Exposure to international clients and global campaigns
• High visibility and growth opportunities inside the company
• Continuous training in leadership, digital marketing, and client services
• Collaborative and high-performance work environment