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This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support based in Brazil.
This role is an opportunity to join a fast-paced, global technology environment where customer experience and technical problem-solving go hand in hand. You will support users of advanced positioning solutions, helping them navigate technical challenges, optimize service usage, and ensure seamless product performance. The position combines customer interaction, troubleshooting, and account management, with a strong focus on delivering high-quality service outcomes. You will play a direct role in driving customer satisfaction, retention, and product adoption through proactive communication and solution-oriented support. Operating in a structured but dynamic setting, you will collaborate with international teams while managing varied customer needs across different time zones and peak activity periods. This is an ideal role for someone who enjoys blending communication skills with technical curiosity in a global, impact-driven organization.
Accountabilities
- Engage proactively with customers to support subscription renewals, upsell relevant services, and collect actionable feedback.
- Troubleshoot and resolve technical issues related to service activation, usage, and system performance.
- Provide clear product guidance, quotations, and support to help customers maximize the value of positioning solutions.
- Maintain accurate customer records and ensure high-quality data integrity across internal systems.
- Handle customer inquiries with professionalism, ensuring timely and effective resolution of issues.
- Collaborate with internal teams to escalate and resolve complex technical cases when required.
- Support continuous improvement of customer experience through insights gathered from user interactions.
- Adapt to shifting priorities, including peak season workloads and occasional overtime requirements.
Requirements
- Fluent in Portuguese and English (minimum B2 level required); Spanish is a plus.
- Previous experience in customer service, customer support, or technical support roles.
- Bachelor’s degree in a relevant field or equivalent practical experience.
- Strong communication skills with a customer-first mindset and ability to build positive relationships.
- Basic technical aptitude with familiarity in troubleshooting and digital tools (word processing, spreadsheets, CRM systems).
- Ability to manage multiple tasks efficiently in a fast-paced environment.
- Problem-solving mindset with attention to detail and accuracy.
- Comfortable working in rotating shifts and adapting to peak-season workload demands.
Benefits
- Opportunity to work with a global technology leader in positioning and industrial solutions.
- Exposure to international customers and advanced technical support environments.
- Structured onboarding and training to develop technical and customer support expertise.
- Career development opportunities within a global, innovation-driven organization.
- Collaborative and supportive team environment focused on learning and growth.
- Dynamic role with real impact on customer success and product experience.
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