Customer Support Representative, II

Works under moderate supervision to answer general questions regarding company products and
services. This role requires detailed knowledge of the company's products and services.

• Answers initial customer calls and answers general questions
• May require deviation from standard screens, scripts and procedures
• Directs callers to appropriate resources and personnel
• Determines appropriate solutions and responses
• Gathers information from internal resources to answer customers questions
• Documents customer concerns and escalates concerns to appropriate channels in a timely manner
• Demonstrates strong customer service. communication and problem solving skills

Required Qualifications:

• High School or equivalent.
• 1 – 2 years of customer service experience 
• Fluent level of English (written and verbal) as well as local language as applicable

Preferred Qualifications:

• Beginner level skills in Microsoft business applications including Word, Excel and Outlook
• Customer service values / orientation
• Solid professional work behaviors (attendance, teamwork, time management)
• Communication skills (listening, providing clear and concise information, using proper language and grammar)

Hybrid role: São Paulo