Customer Trainer, Latin America

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of the Position:

The Customer Trainer will report directly to the Director or Training Manager for their region. This training professional will deliver da Vinci System technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from a variety of surgical specialties including urology, gynecology, general surgery and cardiothoracic surgery. The Customer Trainer will be actively involved in the continuous improvement of training programs and provide support for customer training, engineering and training research initiatives. 

Essential Job Duties

Conduct da Vinci Surgical System training programs for surgical teams at designated training centers and remote centers

Lead and support Specialized training programs and Society events. This includes supporting the needs of the surgeon educators and course participants

Conduct surveys to gather data and measure program effectiveness

Act as subject matter expert for internal projects, as neededNew product developmentTraining material/ protocol developmentTraining research initiatives

Work with the Training team in a creative, dependable, and flexible manner to improve existing training programs

Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products

Occasional support of the da Vinci System in a hospital operating room

Support da Vinci Surgical System troubleshooting and maintenance at the training center

Manage training center logistics, inventory and training calendars

Maintain all capital equipment, including but not limited to the cleaning and sterilization of instruments and accessories 

Support positive relationships between external training center personnel and ISI management

Contribute to the organization’s quarterly goal achievements

Develop competency in the following:da Vinci System Technologyda Vinci System applications and advanced technologyOR EfficiencyTraining Pathway processTraining/coaching techniques/methodologies

Qualifications

Required Skills and Experience

Fluent in Portuguese, English and Spanish

High capacity and excellent problem solving skills

Solid organizational skills and ability to operate independently

Professional work ethic

Solution oriented

Excellent oral and written communication skills

Strong interpersonal skills

High capacity to learn in a fast paced environment

Commitment to self-development

Ability to work in a team environment

Ability to be flexible with hours of operation

Ability to travel up to 25%

Required Education and Training

Minimum Bachelor’s degree required preferably in Clinical or Health Sciences, Healthcare Management, Engineering, Business Administration, Communications or Education

Note: There is a minimum expectation of 24 months in this role to be eligible for an opportunity to transition into another position within the organization.

Working Conditions  

Ability to sit or stand for multiple hours.

Ability to lift up to 50 lbs.

Preferred Skills and Experience 

Knowledge of adult learning principles

Medical-device experience

Professional Training experience with 4+ years relevant experience.

Clinical and/or operating room experience

Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.