CX Solutions Manager - Brazil (Technical Account Manager)

• Own a portfolio of existing client accounts, providing efficient client liaison and project management to deliver on client requirements.
  
• Actively consult clients regarding dEngage products and services, assisting in creating digital strategies and advocating for their success.
  
• Identify and close cross and upsell opportunities
  

• Manage projects from conceptual design through implementation, ensuring adherence to scope, budget, and timeline.
  
• Develop comprehensive project plans merging customer requirements with company goals, coordinating various teams throughout all project phases.
  
• Monitor project progress, make detailed reports on milestones and deliverables, and maintain correct project time frames and status reports.
  

• Respond to clients' technical queries proactively and provide support and technical consultation.
  
• Work closely with technical support and development teams to meet customer requests promptly.
  
• Generate technical documents and provide clients with updates and training on new releases of D.engage products.
  

Requirements

• Bachelor’s degree in Project Management, Computer Science, or related technical field.
  
• Demonstrated understanding of Project management processes, strategies, and methods.
  
• Good knowledge of SQL, Javascript, HTML, and CSS is highly desirable.
  
• Strong command of multi -channel and cross -device digital marketing journeys.
  
• Ability to communicate technical information effectively to both technical and non -technical stakeholders.
  
• Excellent problem -solving skills, with a proactive approach to addressing challenges.
  
• Superb presentation and time management skills.
  
• Strong commercial acumen
  
• Native/Bilingual English speaker
  

Benefits

• Growth Opportunities: Access to professional development and career growth within a rapidly expanding SaaS company.
  
• Collaborative Culture: Work in a supportive and innovative environment where your contributions are valued.
  
• Competitive Benefits: Enjoy a comprehensive benefits package.