D2C Sales Op´s Manager

Who are we?

• Samsung Electronics has grown into one of the world’s leading technology companies, and is recognized as one of the top 5 global brands. As a global leader in technology, we are transforming the world and we are proud to bring the creativity and diversity of its talented people who drive this transformation.
• The success of our company reflects the determination and talent of our people, in connection with our key corporate values: People, Excellence, Change, Integrity and Co-prosperity.

Job Description

• We are looking for a D2C Sales Op´s Manager to join our team located in São Paulo.
• The candidate will be in charge for operations control on D2C Sales
• Must understand all the ecommerce practices, so can structure different analysis, control and standards in order to avoid company losses and maximize profit
• Inside the company, will be a focal point for operation and contractual issues such marketplace error ́s and disputes, price error ́s, integration problems, consumer bad behavior among others.
• The profile must be flexible, resilient, with a good market vision and communication skills, in order to transit and influence different company ́s areas, looking for synergy and the best execution plan
• Problem solve oriented, with a macro vision of business, will be responsible to manage operational KPI ́s such returns, cancelations, commission disputes among others

Areas of Responsibilities in this role, you will be responsible for:

• Will be responsible for alignment with support areas, seeking the best way to solve problems and reduce the company's losses
• Responsible for controlling Operational KPI´s such Marketplace Reputation, Return Rates, Cancelation Rates among others
• Develop and manage routines and operational procedures in accordance with internal policies and standards as well as market practices.
• Marketplace contract negotiations

Requirements

• Bachelor´s dree in Business Administration, Marketing, Economics, Production Engineering or related fields.
• Operation Management, preferably experience in marketplaces, D2C and customer success areas.
• Strong analytical and commercial skills and ability to interpret date to drive business decisions
• English Fluent/Advanced is mandatory. It is expected that around 50% of daily communication will be in English